AI/ML Technical Support Engineer

Overview

i3 is seeking an AI/ML Technical Support Engineer to support an Army contract. You will be an integral part of our dynamic team, providing technical assistance and operational support to our AI/ML researchers and engineers. Your primary focus will be on ensuring the smooth operation and optimal performance of our AI development environment, with an emphasis on our PyTorch framework. Beyond reactive support, you'll proactively identify opportunities for improvement and contribute to the overall efficiency of our development lifecycle. This position is expected to be performed fully onsite in Huntsville, AL.

Responsibilities

• Provide expert technical support and troubleshooting for our AI/ML development environment, with a deep understanding of PyTorch.
• Assist in the setup, configuration, and maintenance of AI/ML development tools and platforms, including those leveraging Ollama, StarCoder, and Cody AI.
• Collaborate closely with AI/ML engineers to understand their needs and provide timely solutions to technical challenges.
• Develop and maintain documentation for common issues, best practices, and standard operating procedures.
• Play a key role in our software assurance efforts by utilizing tools such as Fortify or SwA (Software Assurance Tool) to scan code and identify potential vulnerabilities or quality issues.
• Contribute to the continuous improvement of our development workflows and tooling.
• Stay current with the latest advancements in AI/ML technologies and related support tools.
• Use tools like ARMY Software Assurance Tool and Fortify to scan software packages and builds
• Configuration management and system administration for the systems and resources needed to implement new solutions.

Qualifications

• Bachelor's Degree and 3-10 years of progressive experience in a technical support, DevOps, or system administration role, preferably within an AI/ML or data science environment. Additional years of experience may be substituted for degree. 
• Familiarity with the Python ecosystem, including conda-forge, and experience working with PyTorch and LLMs.
• Familiarity with Virtualization and containerization technologies such as podman
• Strong communication skills and adept at translating technical topics to a diverse audience
• Analytical troubleshooting skills
• Active Secret Security Clearance or ability to obtain and maintain Clearance
• DoD 8570.01-M compliance such as Security+

Preferred Experience:

• Experience with large language models (LLMs) and related frameworks/tools such as Ollama, StarCoder, or Cody AI is highly desirable.
• Familiarity with code scanning and software assurance tools (e.g., Fortify, SWAT) is essential.
• Solid understanding of Python programming.
• Experience with Linux/Unix environments and command-line tools.
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues independently.
• Ability to work effectively both independently and as part of a collaborative team.
• Knowledgeable of zero trust principles
• DoD RMF experience

About i3

i3 is a technically diverse, 100% team member owned business, headquartered in Huntsville, Alabama specializing in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services, Missile Defense Agency, National Aeronautics and Space Administration, and a variety of other Government organizations and private industry customers.

Perks of being a team member owner include:

• Long-term financial security
• Higher job satisfaction
• Greater job security
• Personal and professional growth
• Great company culture

Other outstanding benefits:

• Excellent insurance coverage
• 401(k) match
• Generous PTO
• Health and wellness incentives
• Tuition and certification reimbursement
• Countless opportunities to give back to the community through i3 Cares

We work hard. We compete hard. We play hard. Apply now to join us!