(Junior) Technical Support Engineer (all)

ABOUT THE ROLE

Are you passionate about technology and eager to gain hands-on experience with software integration?
Are you curious about modern tools like Docker and interested in helping to set up and support our mediaire AI software for our customers? Do you enjoy tackling technical challenges—collaborating with your team and communicating with clients?
Would you like to work alongside developers and radiologists to learn how innovative products are improved and processes optimized?

Then you’re in the right place! We’re excited to receive your application and look forward to getting to know you!

YOUR RESPONSIBILITIES

• You support the integration of our Docker-based AI software mediaire on our customers’ systems – mostly via remote access (on-premise setups).
• You help identify and solve technical issues – and communicate solutions clearly within the team and to our customers.
• You actively contribute to improving our internal processes – so we can work more efficiently and support our customers even faster.
• Together with our development team and experienced radiologists, you contribute to the ongoing improvement of our products and technical infrastructure.

YOUR BACKGROUND

• You’re passionate about technology, communicative, and enjoy supporting both customers and colleagues.
• You approach technical challenges with curiosity and a problem-solving mindset – even when things get a bit complex.
• You are fluent in both German and English, written and spoken.
• You have some hands-on experience with Linux and working in the command line.
• You have a technical background – for example, a degree in computer science, engineering, medical technology, or initial work experience in technical support (e.g. as a sysadmin or similar).
• You are based in Germany.

• Experience with radiology IT systems (e.g. PACS, RIS, DICOM).
• Knowledge of Linux system administration, especially networking or scripting with Bash or Python.
• Familiarity with CRM, service desk, or ticketing systems.
• Programming skills, ideally in Python.
• Experience working with Docker and Git.
• Exposure to collaboration with software or data science teams.

WHAT YOU CAN EXPECT

• Focus on what matters: At our company, competence, personality, and commitment are more important than formalities or the study program you chose.
• Your Impact: Your work helps make disease diagnosis faster, more precise, and more manageable.
• Your Team: Join a highly motivated, interdisciplinary team with fast decision-making processes and a collaborative atmosphere.
• Freedom to choose: Work remotely or from our office in Berlin-Kreuzberg—whatever suits you best.
• Benefits: Use your personal benefits budget flexibly and choose the perks that suit you best!