Manager – Advanced Insights & Analytics

Job Description:

Role Title: Manager - Advanced Insights & Analytics (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

The role is part of Collections & Recovery Analytics, supporting Collections, Recovery, and Servicing solutions . The team is focused on improving Collections, Recovery and Servicing Solutions performance, by building BI solutions to support Operations Leaders. This includes key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution.

Role Summary/Purpose:

Design and develop business intelligence products using Tableau and perform detailed analysis on Collections & Recovery performance, Customer Service, Customer Solutions, and Fraud, using SQL/SAS and Python, so that leaders can make better & impactful decisions. A successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative.Analytics projects will include, but shall not necessarily be limited to:

• Identifying and analyzing drivers of Servicing performance

• Leveraging advanced analytical techniques to build unique solutions that improve agent experience or improve business outcome

• Leveraging time series techniques to understand historical performance and predict future outcome.

• Developing and testing hypotheses using A/B tests and what-if scenarios

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Key Responsibilities:

Champion Customers: Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions

Relate and Inspire: Collaborate with process owners across different teams in Servicing on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences

Elevate Every Day: Execute projects under aggressive deadlines with limited guidance and direction from management.

Act as Owners: Prepare and deliver presentations summarizing findings and recommendations; demonstrate an ability to communicate the same in technical and layman terms.

• Support loss/cost and sizing estimations to enable prioritization and demonstrate business benefit.

• Provide thought leadership, strategic and analytic support to the group through the utilization of data mining skills and business knowledge.

• Conduct ad-hoc analyses and reporting as needed.

• Develop process controls and produce documentation, as needed.

• Perform other duties and/or special projects as assigned.
   

Qualifications/Requirements:

• Bachelor's degree in STEM related fields, such as Engineering, Computer Science, Data Science, or Math with minimum 2-5 years of experience between performing analytics; OR in lieu of a degree, 4-7 years of experience between performing analytics.

• 2+ years of experience with BI applications; decision support systems, query and reporting, online analytical processing, statistical analysis, forecasting, data mining, and data visualization.

• 2+ years of experience with tools, facilities, and techniques for managing and administering data.

• 2+ years of experience with any analytical tool (e.g., SAS, Python, R, MATLAB, PyTorch, TensorFlow + Keras, AWS SageMaker, etc.).

• 2+ years of SQL/SAS experience.

• 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint, and Visio).

Desired Characteristics:

• Capable and influential in delivering compelling advanced analytics solutions; capable of being proactive around the same and not just reactive.

• Ability to propose alternative data options; recommend, drive, and implement the most efficient solutions.

• 2+ years of experience in Data Science.

• Experience working with large volumes of data from multiple data sources, primarily Oracle and SQL Server; experience with PySpark or Spark to query data from Hadoop or Data Lake

• Excellent communication and collaboration skills; must be able to work with and communicate across many functional organizations.

• Ability to work collaboratively as well as independently.

• Knowledge of Financial Services Industry.

• Ability to think out-of-the-box and drive positive change and improvement. 

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.

• Inform your Manager or HRM before applying for any role on Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• Level 7+ employees can apply

Grade/Level: 09

Job Family Group: