Staff BI Data Analyst

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

The CX Operations team harnesses a wealth of data from our individual functions & business systems and presents them using intuitive, action-oriented reporting that empowers the entire organization. You will report to the Director of CX Operations and will play an important role in Ping's commitment to elevate data-driven decision making. As a Business Intelligence Insights Data Analyst, you will work closely with cross-functional business stakeholders and the company’s Data Services team to develop and enhance enterprise reporting, underlying data structures & processes, and ad hoc analyses.

Main Responsibilities:

• Work cross-functionally within the CX organization to define and track appropriate KPIs for the GSO, Customer Success, Renewals and Professional Services teams
• Data cleaning: Identify and correct errors in raw data sets
• Build dashboards that empower quick data access and self-service for colleagues across different functions
• Collaborate with GSO, Customer Success, Renewals and Professional Services Managers to analyse usage and adoption trends to understand user behaviour
• Conduct in-depth analysis to understand the dynamics behind different KPIs proactively identifying opportunities for improvement.
• Define, develop, and maintain Business Intelligence reporting in Tableau, working closely with business stakeholders, and identifying & translating complex business requirements into solution designs.
• Document requirements in the form of Epics and User Stories in JIRA with clearly defined acceptance criteria.
• Lead demonstrations, data validation, and occasional enablement activities around the release of new reports, dashboards, or enhancements.
• Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature the capabilities of the CX Business Intelligence team.

You have:

• 8+ years of experience of building & maintaining Tableau reports.
• 8+ year’s experience with Salesforce, MS Dynamics, or similar CRM solutions.
• Advanced understanding of SQL and writing optimized queries.
• Tableau certification(s), such as Tableau Specialist or Tableau Data Analyst.
• Familiarity with data visualization best practices and design principles.
• Experience facilitating requirements gathering meetings with external stakeholders.
• Passion for statistics & analytics, process engineering, and information management
• Excellent analytical / problem solving skills and the ability to synthesize large data sets and applying analytic frameworks for insights
• Bachelor's Degree in Computer Science, IT, Engineering, Business, or related field.

You have an advantage if:

• Experience implementing business intelligence programs.
• Experience developing in a formal SDLC environment, using GitHub, Jira, Confluence or similar tools.
• Experience with object-oriented programming languages (ex: Python, R, Java) and associated data manipulation, statistical, and visualization packages.
• Experience working with Databricks Data Engineering Platform.
• Business, Technology, or Analytics Consulting background.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.