Senior Product Manager – Platform Team

Location: Noida, HybridTeam: PlatformType: Full-time
Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences.Our platform is at the heart of everything we do — it’s how AI services are delivered and user experiences are made scalable and secure. We are looking for a Senior Product Manager to join the Platform team and drive the evolution of the underlying systems that power Level AI’s product suite.You will be responsible for building the next generation of scalable platform capabilities. This is a mission-critical role for someone passionate about enabling internal teams and ensuring product stability at enterprise scale.

What You Will Do

• Define and drive the vision, roadmap, and execution of core platform components
• Serve as the bridge between infrastructure/engineering teams and product/application teams to ensure seamless delivery of AI-powered experiences.
• Partner with Engineering and Data teams to scale platform services that power large-scale AI workloadsEstablish metrics and dashboards to monitor platform performance, usage, and health.
• Gather and prioritize requirements from internal stakeholders (PMs, ML engineers, data teams, and support) and customers and translate them into actionable user stories.
• Act as the product owner in agile rituals, managing the backlog and ensuring smooth sprint planning and execution.

What We’re Looking For

• Must have: Bachelor’s degree in Engineering, MIS, or a related technical field
• 4+ years of product management experienceProven ability to work cross-functionally with engineering, design, customer facing teams and other product managers
• Excellent written and verbal communication skills.
• Preferred by not necessary:MBA with at least 2+ years of product management experience post MBA
• Experience of building platform capabilities that support AI/ML workflows, data-intensive applications and enterprise SaaS products 
• Experience working with distributed teams across time zones
• Previous work in the Contact Center, Customer Experience, or SaaS domain

Why Join Us?

• Join a rocket ship startup with a product-first mindset and one of the most adaptive AI platforms in the CX industry.
• Work with a mission-driven, world-class team of engineers, designers, and product leaders from Amazon, Google, Facebook, and Uber.
• Help build and shape the infrastructure that powers transformative AI products for some of the largest brands in the world.

CompensationWe offer a competitive salary and equity package, standard startup perks, and the opportunity to create real impact in a high-growth AI company.