Technical Product Support Specialist

About ThunkableThunkable is the leading no-code platform that empowers users to design, develop, and deploy powerful, native mobile applications without writing a single line of code. Our mission is to make app development accessible to everyone, transforming passive consumers into active creators of technology. Founded in 2016 by Arun Saigal and Weihua Li, former members of the MIT App Inventor team, Thunkable has grown to support millions of users across 184 countries, including a quarter of Fortune 500 companies.
The OpportunityThunkable is looking for our next Creator Success Associate to support our global community of mobile app creators. You’ll work directly with users to ensure they have the tools, knowledge, and confidence to build apps — including those that leverage cutting-edge AI technologies.You’ll thrive in this role if you’re excited about helping users succeed, love solving technical problems, and enjoy working cross-functionally with teams across Product, Engineering, and Marketing. You’ll also advocate for our creators by sharing product insights and real-world feedback that helps shape our platform — especially as we deepen our AI capabilities to make app building more powerful and intuitive.This is a great opportunity for someone eager to grow in a technical support or customer success role while gaining hands-on experience in the no-code and AI space.
What You’ll DoBecome a product and AI expert on Thunkable, with a deep understanding of how users integrate AI-powered features into their appsServe as the first point of contact for all inbound creator questions via Intercom, the Thunkable Community, social media, email, and moreHelp creators resolve product issues and share AI-enabled workarounds or new creative solutionsBuild and prototype Thunkable app solutions — often showcasing how to use our AI components and featuresCollaborate with internal teams to test and escalate bugs and ensure timely resolution, especially those related to AI workflowsProvide structured feedback to improve Thunkable’s AI features, creator documentation, tutorials, and support contentHelp identify compelling creator case studies (especially those using AI) and support the development of user stories for MarketingContribute to support team operations by developing scalable, repeatable processes and internal toolsSupport our creator education initiatives by contributing to AI-focused resources such as documentation, tutorials, and Community training content
What You’ll NeedComfort working with technical tools and platforms — whether through formal education, technical side projects, or past work experienceCuriosity and enthusiasm for emerging technologies, especially AI, LLMs, and how they can be used in mobile appsStrong problem-solving skills and customer-first mindset, with experience in support or customer-facing rolesExcellent communication skills, with the ability to explain technical and AI-related concepts clearly to non-technical usersA desire to work in a fast-paced, collaborative environment where your feedback directly shapes product decisionsBonus if you have experience with other no-code or AI tools such as (but not limited to): Figma, Airtable, Firebase, Xano, OpenAI, Loveable or Replicate
Life at ThunkableThunkable is on a mission to democratize app development and empower everyone to build without writing a single line of code. Our platform enables anyone to build and publish their iOS and Android apps for free. Today, non-engineers use Thunkable to prototype and share new ideas, develop proofs-of-concept for their own digital business, and design and ship their own ad-supported and premium apps. Thunkable was incubated at Google Research and MIT. We are backed by Lightspeed, NEA, Owl Ventures, SV Angel, Zhenfund, and Y-Combinator. Our founders are MIT engineers who want to extend the power and fun of creation to people who don’t code. Joining Thunkable means joining a team of passionate, entrepreneurial and friendly people with different backgrounds, shared ideas, and similar goals. What will you get when joining our team?- Get compensated: We offer competitive pay, equity and benefits to our employees based on their location. You’ll get access to unlimited PTO regardless of your location.  - Wellness and Training Budget: We value your well-being and want to invest in it. - Work Where You Want: The company is based in San Francisco (with an office), but operates globally, with team members working across a number of cities, countries, and time zones (to facilitate async work we prioritize countries and locations in a max 2h time zone difference from those hubs: San Francisco, New York and Dublin).- Shared values: Creativity, Openness, Transparency, Persistence, and Entrepreneurialism.- Challenge yourself by acquiring new abilities, interacting with clients, enhancing products, or learning design. We will encourage you to reach your full potential. We believe that a diverse and inclusive workplace helps ensure we learn from each other’s different backgrounds, experiences, and perspectives and is critical for building a product that supports the wide range of our users’ needs. Thunkable is an equal opportunity employer and a pleasant and supportive place to work. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. This position offers a competitive salary that is based on a combination of factors including location. The salary range for this role in Indianapolis is between $50,000 and $60,000 per year and will be based on qualifications and skills. If the successful candidate is located in a different location or country, the salary may vary based on the cost of living, currency and other local factors. We are open to discussing salary with candidates who are interested in the role and may be willing to negotiate based on the candidate's experience and qualifications. We are committed to paying our employees fairly and providing opportunities for professional growth and development.