Senior ServiceNow Developer (AI/ML)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

• Design and build state of the art applications and visualizations using Service Now platform and related technologies
• Hands on development of ServiceNow application and components and partner with business and analytics teams as required
• Counsel business stakeholders on latest trends, best practices, alternative designs and solutions that meet their business needs
• Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand
• Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
• Provide guidance to the rest of the team in designing and building applications as per business need

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
•  5+ years of overall experience with application development experience on ServiceNow platform
•  Excellent understanding of ServiceNow Business Service Management Solutions, Platform, Administration, Customizations and Scripting
• In-depth understanding of workspace development, service portal, application development, and related customizations.
• Technical command on AngularJS 1.5, JavaScript, jQuery, CSS/CSS3, HTML5, XML/JSON, Rest Services and conversant with AngularJS 2+, React and charting library such as HighChart and D3JS
• Sound programming fundamentals with at least 4-5 years of hands-on experience in coding, scripting, debugging
• Design, develop and implement generative AI and classical AI/ML(Classification, regression, forecasting etc.) solutions for various projects and initiatives
• Research and evaluate new generative AI technologies and techniques for ServiceNow’s customer-centric use cases
• Develop prototypes and proof-of-concepts to demonstrate the capabilities of classical AI/ML and generative AI solutions
• Service Now System Administration, Performance Analytics and similar certifications
• Understanding Data and Analytics, Key Performance Indicators, Metrics, Dashboard etc.
• Experience in creating reports, dashboards, alternate visualizations, validating data integrity and ability to trouble shoot and fix issues is an added advantage.
• Bachelor’s degree or equivalent education is required
  
  NICE to have
• Ability to understand business needs and translate them to technical requirements and solutions
• Excellent written and oral communication skills and be self-directed and independent.
• Enthusiastic about developing state of the art solutions
• Able to thrive in a fast paced, deadline driven environment
• ITIL Certification is a plus

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.