Head of Data Services (UK)

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Impact: you'll be acting as not only a point of escalation for data queries, but inspiring and leading the data services team and focusing on continual improvements within the function
  
• Autonomy: you will be responsible for driving improvements and setting out the roadmap for how the team performs
  
• Leadership: you will be spearheading our already fantastic data services team with your strong leadership and technical skills
  
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position**

Great benefits:

💰 £53,000-63,000

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview 🚀

We are looking for a Head of Data Services to lead our growing team of Data Services Specialists in the UK, managing the inbound and outbound processing of data and reporting for our customers and providers. We provide a core function to the business and the customers we service, and your role is a key part of our success.

You’ll be leading the UK team who handles the processing of inbound HR data and outbound reporting using our internal software and will be the first point of contact for any issues/escalations – we’re all about getting it right first time, but in the cases where this doesn’t happen, it’s the role of the Head of Data Services to investigate, resolve and represent the team. You’ll play a key role in ensuring people get the information they need, so communication plays a big part in what we do. It will also be your role to ensure the team are hitting SLA’s for all of our internal and external customers.

We’re looking for an enquiring mind to question current process and help reshape the department to enable smooth scaling and we increase our customer base, both in the UK and globally.

Responsibilities 🤘

• Serve as a coach and a leader, helping to develop the skills of your team so they can achieve their metrics and career goals.
• Own, develop and maintain training/documentation within the team.
• Drive a positive team culture aligned with the company values.
• Maintain a high level of team engagement and motivation.
• Define, review and drive team KPI’s and OKR’s.
• Ensure the team are fulfilling/delivering against all workstreams, under the most efficient team structure, whilst maintaining high quality results.
• Act as an escalation point of the department for the UK team, both internally to Benifex and externally to customers and providers.
• Take ownership and ensure local DS team meet customer SLAs and run to the standard process across the department.
• Drive positive change and efficiencies through collaborative process improvement and change management.
• Driving forward best practice to ensure Benifex quality standards are always met.
• Maintaining confidentiality within all aspects of the job.
• Own and complete regular management reporting.

What are we looking for? 🔎

• At least 3 years of experience in leading a Data Processing operation.
• Experience working with HR/payroll/benefits/pension data.
• Good understanding of Access Databases, including some VBA as well as SQL.
• Experience with Microsoft Excel to an advanced level - formulas, pivot tables, queries, audit history.
• Ability to demonstrate leadership capability, including the ability to delegate, inspire and communicate effectively.
• Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value.
• Ability to define metrics and utilise data to improve customer experience.
• Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion.
• Ability to work cross-functionally with Sales, Product and Operational teams to help drive our strategy and inform business decisions.
• A strong background in all aspects of line management: recruitment, performance management, coaching and development.
  
• Data manipulation and interrogation experience as an escalation point.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.