Specialist - Data Analytics

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As part of the Sales Operations team, the Senior Business Analyst will play a critical role in driving strategic forecasting and reporting initiatives. This role involves close collaboration with leadership and cross-functional teams to deliver accurate forecasts, build insightful reports, and support data-driven decision-making across the organization.

Roles and responsibilities

• Develop and implement regular reporting on key performance metrics, including forecasting, funnel analysis, pipeline health, and revenue trends

• Work closely with Sales teams and Regional Sales Operations teams to consolidate forecasts

• Create and maintain forecasting models to support revenue planning, scenario analysis, and long-term business projections

• Present data-driven insights clearly and effectively to stakeholders through dashboards, reports, and visualizations tailored to diverse audiences

• Leverage strong database skills to work with large and complex data sets, extracting meaningful insights that support key business initiatives

• Clean, structure, and transform unstructured or ambiguous data into usable formats for analysis and reporting

• Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Success, and Finance) to deliver actionable, high-impact insights that support strategic and operational decision-making

• Apply advanced analytics techniques to evaluate business performance and provide forecasts on revenue, costs, and risks related to strategic initiatives.

• Take ownership of communicating findings and recommending process improvements to enhance efficiency of the forecasting process

Qualifications

• Bachelor’s or Master’s degree in Management, Engineering, Statistics, or a related field, with 3 to 7 years of relevant experience in business analysis or forecasting roles

• Strong understanding of forecasting techniques, trend analysis, and predictive modeling

• Experience in building and maintaining models to support revenue and operational forecasts.

• Proficient in Salesforce for extracting and analyzing sales and pipeline data

• Advanced skills in Google Sheets, including data automation using formulas, scripts, and integrations

• Deep understanding of the data flow in corporate reporting, from data lake to visualization

• Ability to manage simultaneous tasks in a fast-paced environment.

• Familiarity with database technologies and tools (SQL, Power BI, etc.), data transformation, and processing

• Required to work in 12 PM to 9 PM shift.

• Prior Work experience in SaaS is a plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.