Wellbeing Data Analytics Manager

BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

We currently have an opportunity for a Wellbeing Data Analytics Manager to join our forward-thinking Marketing and Propositions team in either Melbourne or Sydney. In this integral role, you will be at the heart of our wellbeing strategy, working with the business to turn data into actionable insights that shape product development, drive data transformation within Vitality, measure the impact of health programs and monitor ROI to ensure the sustainability of our shared value and wellbeing programs. 

To do this successfully you will:

• Lead the measurement of enterprise Wellbeing impact by analysing engagement, behaviour change & health outcomes

• Support the development of data driven Wellbeing strategic initiatives across the enterprise which improve wellbeing, drive return to work outcomes and improve the customer experience

• Provide data analytics and insights to support research projects

• Monitor performance and costs of Wellbeing service providers in line with SLAs and KPIs

• Streamline and improve Wellbeing data processes and procedures to improve efficiency and impact

• Provide compelling data insights to key stakeholders, helping shape Wellbeing programs and initiatives

• Collaborate with the Brand, Communications and Corporate Affairs teams to provide critical insights to position AIA as a thought leader in the wellbeing space

• Translate complex data into compelling narratives that influence senior leadership and drive strategic decisions

Successful applications will demonstrate:

• Experience working within a data analyst or business analyst role, ideally within life insurance or a related industry

• Strong analytical skills with the ability to collect, organise and analyse data with attention to detail and accuracy

• The ability to identify and use available data and resources to make appropriate decisions or recommendations

• A strong understanding of the relevant Australian privacy legislation

• Knowledge of claims theory and practice, along with product knowledge, including terms and conditions would be highly regarded

• Working knowledge of the Insurance Contracts Act and Private Health Insurance Act plus relevant legislation, FOS and SCT preferred but not essential

• The ability to craft compelling data narratives that connect to the bigger picture

• A proactive mindset with a passion for innovation and continuous improvement

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australians and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link today.