Intern Digital Enablement & Innovation, AI & Customer Intelligence (f/m/d)

Contract type: fulltime, limited to 1 months 
Entry: august 2025

Top #Skills: #Machine Learning, #Agile Methods, #Process Mining

Flex and Connect - work where it's most productive. 

Our flexible working model gives you the freedom to organize your work location and working hours flexibly. Attendance at our o2 Telefónica locations throughout Germany plays an important role: it promotes direct dialogue, strengthens our corporate culture and contributes to building strong networks. In this way, team spirit remains a decisive success factor even in a flexible working environment. We will discuss further details about our hybrid working model during the application process. 

What to expect

• #Agile Methods: Experience agile ways of working first-hand with Scrum and Kanban, daily stand-ups, and work with JIRA and Confluence
• #Artificial Intelligence: Actively contribute to the AI & Customer Intelligence Lab’s flagship project “Turing” (Agent Buddy, Translation, Aura Bot, Contact Form) and support documentation, testing and analysis of use cases; take part in sprints, refinements and retrospectives
• #Process Mining: Explore topics such as process mining and personalisation and gain insight into innovation initiatives like SIKAS
• #Project Work: Develop your own mini-project and present it at the end of the internship
• #Cross-functional Experience: Shadow neighbouring teams in Systems and Innovation and attend team jour-fixes, all-hands and optional events such as AI Talk or Innovation Forum
• #Mentoring: Join weekly mentor check-ins to reflect on your learning progress
• #Learning Environment: Gain hands-on experience in a collaborative, international team and expand your understanding of AI and customer experience innovation

What you bring

• Current studies in #Mathematical Engineering & Artificial Intelligence (2nd semester or higher) with solid grounding in statistics, linear algebra and machinelearning
• First experience with #ML models and #data visualisation (Power BI, Tableau)
• Excellent language skills: #Spanish (native), #English (C1) and #German (B2 or above) for work in our international team
• Strong #analytical thinking, passion for technological innovation and the ability to explain complex topics clearly
• Team spirit, initiative and curiosity for conversational #AI, #process mining and #customer experience
• Availability for a full-time internship during the stated period

What we offer you

Modern, flexible working environment: Have your lecture times changed? No problem - we will discuss your working hours individually and adapt them to your needs together.

Further training & development: With on-the-job training and learning journeys, you can achieve your goals with us.

Financial benefits: You benefit from a wide range of corporate benefits, discounts on our own products & services as well as Family & Friends offers.

Health: Our “Feel Good” program ensures that you feel good. Among other things, we offer fitness courses, nutritional advice and offers to improve ergonomics in the workplace and work-life balance.

Social commitment: We also get involved outside the company. You can support social projects as part of volunteering days/holidays or charity runs.

How to apply and what else you should know

Impress us with your informative CV and relevant references. You do not need to send us a letter of motivation or cover letter. Please note that applications can only be submitted via our applicant portal and applications sent by email cannot be considered.

Do you have questions about our application process and are you interested in further information about the position? Then please contact our recruiting team (de-recruiting@telefonica.com).

If equally qualified, applicants with a severe disability will be given preferential consideration. All genders are equally welcome.