Head of Data & Analytics

Job Description

• Fantastic opportunities within our Qantas Airways Business Unit
• Challenging opportunity to innovate and drive change through data and AI
• 3 x permanent roles working at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving. 

The Head of Data & Analytics (1x Operations, 1x Corporate, 1x Customer & Commercial) will be lead the development and have ownership of the AI strategy for the relevant business unit portfolio that they are accountable for. This includes bridging technical expertise with business acumen to apply this technology in a manner that drives improvement in our customer experience, commercial and operational performance, and the care and empowerment of our people.

The position requires designing and delivering trusted, secure, and timely data products that meet business needs across their specific domain. A critical part of the role is driving data governance, encouraging platform adoption, and uplifting data literacy across the domain to foster a more informed and capable workforce. You’ll also be responsible for preparing and securing endorsement for individual business cases that support data enablement investments and AI use cases. This includes identifying and mitigating risks, as well as evaluating the broader implications of AI solutions within the corporate context.

The successful individuals will also be leading a cross-functional team of subject matter experts—spanning strategy, data science and domain architecture. The role demands the ability to influence senior stakeholders through complex change initiatives, requiring both credibility and confidence, along with strong verbal and written communication skills. Success in this role also hinges on building and maintaining close relationships with key stakeholders, internal customers, and external experts.

The Head of Data & Analytics will work closely with business unit leaders, the Chief AI Officer, other Head’s of Data and Analytics and the Group Technology and Cyber leadership team.

You’ll have:

• 10-15 years’ experience in Senior Leader roles across Data, Analytics & Technology
• Significant demonstrated experience in a similar, large/listed, complex data led organisation developing strategy and leading team across Data, Analytics & Technology to mobilise digital customer solutions with great success
• Success at driving innovative analytical and technical strategies that lead to growth in revenues in a complex consumer focussed organisation
• Tertiary qualification in related field.
• Involvement in strategy development and implementation
• Thorough understanding of market inter-relationships and implications
• Contributes to strategy beyond own area and to the development of segment strategy
• Strong stakeholder management
• Excellent people management and team development skills – prior experience in leading teams of Data Scientists and Data Engineers
• Excellent stakeholder relations and influencing capabilities with experience presenting to and influencing through to CEO and senior executive levels
• Customer driven leader with the ability to drive change, challenge the status quo and passion to succeed

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 11th of July 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.