Software Engineering Manager, Service AI Transformation

Position Summary

The Service AI Transformation Team delivers AI‑driven integrations and transformation workflows that leverage already‑ingested document data. We build reusable patterns that power cross‑functional workflows across Natera’s clinical, commercial, and operational domains. As a hands‑on Engineering Manager, you will lead a four‑person squad, guiding design decisions, shipping production features, and nurturing a high‑performing engineering culture.
 

Responsibilities

Technical Leadership & Delivery

• Architect event‑driven components on AWS using serverless primitives (Lambda, Step Functions, S3, EventBridge, SNS/SQS, Fargate) and Infrastructure as Code (CDK/Terraform).

• Design and apply cloud‑based foundation‑model APIs + LangChain/Langraph: Build AI transformation pipelines that orchestrate prompts, generate embeddings, and implement Retrieval‑Augmented Generation (RAG) patterns.

• Oversee GraphQL APIs and develop internal dashboards with React/Next.js.

• Integrate with high‑throughput Kafka streams.

• Champion observability with CloudWatch and Datadog, driving actionable alerting and metrics.

People & Process

• Coach and mentor engineers, fostering a growth mindset and inclusive culture.

• Collaborate with Product, Data Science, and the Architecture team to translate business goals into executable roadmaps.

• Own sprint planning, backlog refinement, and delivery predictability.

Quality & Reliability

• Establish robust CI/CD pipelines, security scanning, and automated release gates.

• Drive AI‑focused testing including prompt regression, hallucination detection, and evaluation harnesses, alongside unit and integration tests.

Minimum Qualifications

• 10+ years of professional software engineering experience, including 3+ years leading teams.

• Deep knowledge of AWS serverless patterns, event streaming, and microservice design.

• Production experience with GraphQL, React/Next.js, and Kafka.

• Hands‑on work with LangChain/Langraph, prompt engineering, and RAG techniques.

• Proven track record of cultivating high‑performing teams.

Preferred Qualifications

• Healthcare, genomics, or other regulated‑domain experience.

• Familiarity with HIPAA and data privacy best practices.

 

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$126,100—$157,600 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page