Voicebot QA & Prompt Engineer (LS)

This is a remote position.

​

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Key Responsibilities

• Test & Optimize AI Conversations: Simulate customer interactions to identify misinterpretations, unnatural responses, or logic breaks. Refine prompts and flows accordingly.
  

• Train AI Using Real-World Data: Analyze call recordings, chat logs, customer FAQs, and client documents to enhance AI comprehension and response quality.
  

• Monitor Live AI Performance: Review live AI-handled calls and chats to identify issues and continuously improve response quality and conversational flow.
  

• Implement Client-Specific Changes: Manage prompt and knowledge base updates for existing clients, ensuring smooth rollouts and proper documentation.
  

• Basic CRM Checks: Confirm that booking details, names, and phone numbers are accurately extracted by the AI and correctly populated in the CRM calendar or contact record.
  

• Consistently deliver assigned tasks, updates, and client modifications within agreed timelines and to a high standard of accuracy
  

Requirements

Required Skills & Qualifications

• Proven experience with AI prompt engineering for voice bots and/or chatbots (e.g., Synthflow).
  

• Excellent written and verbal English communication skills – critical for testing, understanding client feedback, and crafting natural-sounding dialogue.
  

• Strong attention to detail and a proactive, analytical mindset.
  

• Ability to write clear, conversational prompts that work across voice and text channels.
  

• Basic familiarity with CRM systems – able to check calendars and verify whether customer information is being correctly logged.
  

• Experience working with structured data formats like JSON and simple tools such as Excel or Google Sheets.
  

• Ability to independently manage tasks, prioritize workloads, and troubleshoot problems across multiple projects.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job