Senior Officer, Fraud Strategy and Analytics

Reporting to the Chapter Lead, Fraud Strategy and Analytics, the Senior Officer – Fraud Strategy and Analytics will be responsible for providing support on Fraud prevention initiatives through building and maintaining fraud systems, tools, and automation. The role holder will undertake this through design and development of customer centric anti-fraud solutions to prevent and detect fraud and while driving improved customer experience.

Key Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.

• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Fraud Detection 

• Develop and correlate insights on current and emerging fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls.

• Support in the development and optimization of fraud rules and models in response to current and emerging fraud trends.

• Support integration and optimization of fraud automations with business systems, and required data feeds aimed at improving detection ability and control environment.

• Setup of tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines.

• Collaborate with the various squads towards implementing short to medium term fraud controls

• Active participation in fraud reviews and other fraud monitoring initiatives.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders. 

• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.

• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud. 

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.

• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development. 

 

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.

• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.

• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.

• Active participation in all fraud monitoring activities.

• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.

• Track and analyze frontline metrics for Demand.

• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.

• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

   

Automation, Reporting and Tooling

• Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services. 

• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation.

• Develop and maintain integrated reports within  the function to capture well defined performance metrics for rules, AI models and Demand Management. 

• Work closely with other business stakeholders on reporting unification for Corp Security Demand

• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

 

Core competencies, knowledge and experience:

 

Customer Obsession

• Deepen team connection to our customers and communities.

• Foster authentic relationships with customers and partners that build trust.

• Explicitly take customer-centric decisions and take personal ownership to achieve results.

• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.

• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

   

Purpose

• Create an inspiring vision for your team to drive strategy and performance.

• Show ambition and courage, empowering others to go beyond the plan.

• Bold and challenge teams to reimagine how things are done.

• Prompt new thinking and ideas by asking “what if” questions.

• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

   

Innovation

• Create psychological safety so everyone can have an impact.

• Fuel innovative ideas from others and test them to enable growth.

• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.

• Share your ongoing learning and personal purpose with others.

• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

 

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.

• Actively collaborate to break silos and hold your team accountable to do the same.

• Develop others to make the most of their talents and coach them to take ownership to get things done.

• Create an inclusive environment ensuring the safety and wellbeing of others.

  Live our Purpose and demonstrate the highest Standard of integrity.

 

Qualifications

• Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications. 

• Professional certification in AI, Data Science, Fraud Examination, Auditing, IT Security. 

• Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL,  Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.

• Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.

• At least 3 years as a software engineer/developer or data science experience.

• Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.

• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.

• Highly developed interpersonal and communication skills.

• Possess high professional and ethical standards.

 

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

 

We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.