Salesforce Global Data Management Associate

World Change Starts with Educated Children® 

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All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.

Salesforce Global Data Management Associate 

 

   

Remote. Open to applicants in these states only: CA, CO, CT, DC, FL, GA, IL, MD, NH, NJ, NV, NY, NC, OR, PA, TX, VA and WA.  

 

The Opportunity: 

 

Help transform education for millions by ensuring the right data powers the right decisions. 

 
Room to Read is seeking a tech-savvy, systems-oriented professional to lead the charge in optimizing our global fundraising data infrastructure. As our Salesforce Global Data Management Associate, you’ll play a critical role in strengthening the tools and systems that fuel our worldwide fundraising efforts — from Salesforce (NPSP) to Double the Donation and beyond. 

 

In this role, you’ll drive strategic data initiatives, improve reporting, and ensure the accuracy of our donor information — helping teams across multiple countries make smarter, faster decisions. You’ll collaborate with Development Communications, IT, and Finance, building systems and dashboards that turn data into insight and insight into action. 

 

This is the perfect opportunity for someone with a background in a large international organization who loves solving problems, streamlining processes, and making data easier to access and use — all in service of a global mission. 

 

This role requires a candidate who is: 

• A curious and proactive problem solver 

• A clear communicator who can translate between technical and non-technical stakeholders 

• Detail-oriented with a high bar for data integrity 

• Process-driven but flexible 

• Calm under pressure, especially when juggling competing deadlines or troubleshooting issues 

 

In Your First 3 to 6 Months You’ll:  

• Clean Up Data: Review Salesforce and related tools for errors and inconsistencies in donation records. Create data-cleaning processes. 

• Improve Reporting: Review current fundraising dashboards and reports, identify gaps, and start making them more useful. 

• Deliver Training: Run training sessions on how to enter data, use dashboards, and follow standards. 

• Build Relationships: Meet with teams in Development, Communications, IT, and Finance to understand needs and build trust. 

 

 What You’ll Do: 

Dashboards, Reporting, Analysis, and Data Integrity: (60%) 

• Maintain database records in all development systems; track revenue streams from multiple countries. 

• Create, maintain, and improve dashboards to provide accurate and accessible information.  

• Ensure data integrity in third-party donation processing, working closely with the team to ensure data importing and soft credit consistency, and by identifying issues and training team on recognizing them.     

• Create and manage reports in Salesforce, including matrix and joined reports, with filter logic, cross object filters, bucket fields, and formula fields, list views, email templates, etc.  

• Assist with decision making by analyzing data and providing guidance on metrics for tracking overall giving trends. 

• Develop, run and prepare reports (financial, historical analysis, data, benchmarks, etc.) for various presentations and meetings.  

• Support fundraising teams by maintaining data and setting up processes to access constituent records.  

• Manage temporary staff and volunteers as needed. 

 

Setting Up, Training, and Supporting Users: (25%) 

• Manage user profiles in both Salesforce and Engaging Networks, including setting up and deactivating accounts.  

• Manage permissions sets, app permissions, and troubleshoot and solve any permissions issues as needed. Ensure users have the dashboards and reports they need to get up and running.  

• Train staff on documenting new processes; update training manuals and work with full DevComm team on roll out.  

• Ensure training programs are updated, relevant, and easy to access and use.  

• Set up, maintain and organize resources for all training libraries for admins and users of our CRM, Engaging Networks, and other tools. 

• Maintain and respond to support requests in CRM and resolve user problems. 

 

Project Management & Process Improvements: (15%) 

• Identify areas of operational improvement and implement scalable and efficient solutions.  

• Lead Salesforce projects including setting up new processes, feature requests, integrations and enhancements of systems and tools, while managing cross functional teams to ensure project quality and timeliness.  

 
What You’ll Bring: 

 

Required: 

• Bachelor’s degree or comparable professional experience  

• Minimum 3 years of experience with Salesforce (ideally NPSP) and creating workflows, process builders, and flows in a large international organization. 

 

• Ability to create/manage the following in Excel: pivot tables and formulas, including VLOOKUP, pivot table formulas, and date/time formatting. 

• Strong working knowledge of database enterprise systems and their relationships to CRMs and integrated programs (e.g., sales or donation portals). 

• Strong troubleshooting and problem-solving skills. 

• Ability to create and deliver training materials and explain complex topics clearly. 

• Ability to juggle multiple priorities with competing deadlines and take initiative.  

• High proficiency in Excel, Word, Outlook, and PowerPoint. 

• Excellent verbal and written communication skills in English. 

 

Preferred: 

• Familiarity with SQL and/or programming concepts 

• Experience with Power BI 

• Some understanding of Apex triggers 

• Project management 

• Familiarity with tools like Double the Donation, Engaging Networks, or other fundraising platforms (nice-to-have) 

We Offer: 

Compensation: The salary range for this role is $63,000 to $71,000. Compensation may vary depending on several factors including, but not limited to, experience, skill set, and relevant education or certifications.      

 

• 100% employer-paid premiums for medical, dental, and vision coverage  

• 22 days of PTO + 11 paid holidays  

• Immediate enrollment in a 401(k) plan with up to a 6% match  

• Certified Great Place to Work 

 

 

 

Room to Read is a child-safe organization.

Room to Read's Core Values

C - Collaboration

A - Action

R - Respect

E - Education

S - Scale

About Room to Read:   

  

Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Our Literacy Portfolio trains and coaches teachers of the early grades in literacy instruction; creates and publishes quality books and curricular materials in local languages; and establishes children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions.

We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries.

Learn more at www.roomtoread.org.