Senior Application Support Analyst

Job Summary

Job Description

What is the Opportunity?

Process Automation (PA) is a fast-paced and exciting program that delivers Robotics Automation and Machine Learning capabilities for P&CB. As a member of the program, you are responsible to perform incident investigations, provision Virtual Machines and manage the ongoing maintenance activity of our bots and infrastructure to ensure automations are performing at the highest levels of efficiency.

What will you do?

• Set up and configure virtual machines for automated processes and manage the ongoing bot maintenance activity.

• Review NAS share accesses and create AD groups for new bots.

• Investigate incidents raised by Business partners, diagnose issues and provide timely resolutions.

• Provide support for local applications and databases; diagnosing and repairing computers and network hardware.

• Install, maintain, administer and update network systems; set up security parameters to ensure that all systems are operating properly.

• Provide technical support on IT-related activities to network systems security. Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

• Provide information on the detailed technical design and development of applications using existing and emerging technology platforms. Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

• Maintain hardware, software, and configurations; manage migrations, OS builds, tool installation, and removal of end-of-life hardware.

• Coordinate production environment changes with technology operations to maintain a stable production environment.

What do you need to succeed?

Must have:

• 3-5 yrs experience in similar field

• Experience working in RPA Automation space and SRE Development using tools like Ansible, ELK stack and full stack development using React and ASP .NET.

• DevOps: Helios, GitHub, Jenkins, UCD, Ansible, Artifactory, Nexus, SonarCube

• PEGA

• Open Shift 4, Metrocluster, WINDOWS 10/11, LINUX, RedHat8/9

• Platform Production build – Windows admin, Build Automation (Ansible)

• Disaster recovery, Compliance and security.

Nice to Have:

• Scripts: C#, Python, Angular JS, JAVA, YAML

• JAVA/Python development experience

• Camunda

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST

#TECHPJ

Job Skills

Automation, Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-02

Application Deadline:

2025-07-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.