Data Specialist - Wroclaw

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection. 
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
We are looking for Data Specialist who'll join us at Trackforce!
You will be the crucial bridge to understanding our client's needs and developing a solution to meet these requirements. You understand the client's needs, effectively manage expectations, and subsequently relay all the information between the client and our internal teams and/or stakeholders. To make this happen, you will gather and transform technical requirements into clear projects that evolve into innovative client-centric solutions. You will also be required to transform all relevant integration requests into technical documentation that will be given to clients for final sign-off. 

Your Day-to-Day

• Assess the functional and technical requirements related to integration projects 
• Conduct research and analysis of business requirements; understand business needs and the challenges of the industry 
• Be involved in sales demos for all kinds of complex implementations 
• Understand the requests from internal and external stakeholders and managing expectations between all parties involved 
• Communicate effectively the needs of the clients to our internal developers 
• Working with the team, you will define scope; identify, create, update use cases and acceptance criteria, and provide functional specifications 
• Maintain consistency between client needs and the proposed technical solutions 
• Create and maintain documentation of the proposed technical solutions 
• Produce technical documentation (Statement of Work, Detailed Design Documents) for client sign off 
• Leverage creative solutions in a fast-paced environment 

Your Skills & Experience

• A technical diploma in Business Analysis or relevant equivalent experience 
• 2+ years’ experience in a similar role 
• SQL and basic knowledge of query language. 
• Excellent customer service skills, including the ability to communicate information effectively in person as well as in written form. 
• Ability to speak the language of the clients and the ability to reproduce the technical written equivalent to our internal developers. 
• Experience in working with open APIs and middleware is a must 
• Experience in large-scale Data Migration  
• Ability to anticipate situations and react proactively 
• Proficiency in situational analysis, extensive problem-solving skills, and superior time management skills 
• Experience in working across multiple teams 
• Experience in scoping and supporting integrations  
• SaaS and programming experience, an asset 
• Innovative self-starter, and a team player that leads by example 

Why Join Trackforce? 
We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers — and having fun while doing it. 
At Trackforce, we live by our core values: ·                Foster Curiosity ·                Lead with Empathy ·                Take Ownership and Be Accountable ·                Empower Diversity ·                Be True and Act with Integrity 
#LI-Hybrid
We also know that great talent comes from all backgrounds. Studies show that underrepresented groups may hesitate to apply unless they meet every qualification. If you're excited about what we do and believe you can contribute, we’d love to hear from you — even if your experience doesn't match every requirement. 
Trackforce proudly champions diversity, equity, inclusion, and belonging. We have a zero-tolerance policy for discrimination of any kind. All qualified applicants will receive fair and equitable consideration in accordance with applicable employment and human rights laws.