Director, Customer Master Data Management

Director, Customer Master Data Management

Position Summary:

We are looking for a strategic and hands-on leader to drive the implementation and long-term success of Customer Master Data Management (CMDM) across our growing enterprise. As a company expanding through acquisitions, we face the exciting challenge of unifying and standardizing customer data across multiple systems and functional areas. This role will lead the initial enterprise-wide CMDM implementation and continue to evolve the supporting processes, people, and technologies to ensure data consistency, operational efficiency, data governance and seamless customer experience.

Location: Chicago or Memphis preferred

Work Type: Hybrid

Type Of Position: Full Time

Status: Exempt

Key Responsibilities:

Implementation Phase:

• Create and build a scalable CMDM strategy from identification of key data that drives our business and documenting current processes to establishing compliance and operating procedures.

• Lead the design and execution of a scalable CMDM strategy that aligns with the company’s acquisition-driven growth model including implementation of change management.

• Assess and consolidate disparate customer data sources from acquired entities into a unified, governed master data environment.

• Collaborate with IT, cross functional teams, and external vendors on the selection and deployment of appropriate MDM technologies.

• Oversee data profiling, cleansing, deduplication, and migration efforts to establish a single source of truth for customer data.

• Lead the end-to-end implementation of CMDM across the enterprise, including strategy development, stakeholder alignment, and execution.

Post-Implementation Leadership:

• Establish and lead cross-functional data governance focused on customer data quality, compliance, and stewardship.

• Continuously improve CMDM processes to support business agility, customer insights, and operational excellence.

• Monitor data quality metrics and implement corrective actions as needed

• Partner with IT and functional leaders to integrate CMDM with other enterprise systems.

• Manage and continuously improve CMDM processes, ensuring alignment with business objectives and regulatory requirements.

• Serve as the enterprise advocate for customer data excellence, promoting a data-driven culture.

About You

• Passion for data and how it can be leveraged for success and simplification in the business.
• End to end process thinker that engages cross functionally to understand customer needs and solve problems.
• Ability to project management work streams to trouble shooting issues, overcoming obstacles, and ensure timely delivery.
• Ability to research and resolve data or process issues and identify potential solutions.
• Self-starter, organized, and thorough.
• Strong attention to detail is a must.
• Ability to effectively manage and complete multiple priorities.
• Excellent communication skills – written, verbal and interpersonal.
• Willingness to partner with others and a proven track record of collaborative work relationships
• Knows when and how to elevate issues for timely resolution.
• Not afraid of change and possesses the ability to switch gears quickly as priorities evolve in a fast paced, entrepreneurial environment.
• Automotive and industry enthusiast a plus.

Qualifications:

• Bachelor’s or Master’s degree

• 8+ years of experience in data management, with at least 3 years in a leadership role focused on MDM or enterprise data governance.

• Proven experience implementing MDM in a B2B environment, ideally within a company undergoing mergers or acquisitions.

• Strong understanding of MDM and data integration technologies.

• Excellent communication and change management skills, with the ability to influence stakeholders at all levels.

• Familiarity with regulatory and compliance requirements related to customer data