Senior Technical Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks Senior Technical Product Manager in Austin, TX

Job Duties: Drive product vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem. Collaborate cross functionally in defining the personalization opportunities across the consumer journey and define best in class personalization experiences for PayPal consumers globally. Evangelize, Communicate and Influence, by driving alignment on vision, roadmap, investment needs, risks and opportunities with large cross functional teams, leaders, including C-level executives. Develop experiments playbook so our models and teams are constantly learning and developing and evangelize a strong point of view on how to improve KPIs. Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams). Run lean experiments to learn and develop and evangelize a strong point of view on how to improve KPIs. Define and develop closely with Data Science teams the core data products needed to power personalized experiences. Define and measure key performance indicators to evaluate and understand product value. Identifying new opportunities based on research, industry trends and best practices, driving innovation. Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets. Partial telecommuting permitted from within a commutable distance.

Minimum Requirements: Master’s degree, or foreign equivalent, in Business Administration or in Computer Science, Information Technology, Engineering, or a related field plus four years of experience in product management and AI or ML Product experience. Employer will also accept a Bachelor’s degree, or foreign equivalent, in Business Administration, Computer Science, Information Technology, Engineering, or a related field plus six years of experience in product management and AI or ML Product experience.

Special Skill Requirements:

1. Experience driving AI Products while leveraging LLMs and Knowledge Graphs and driving personalization products leveraging AI/ML.

2. Experience defining product strategy, product requirements, and feature roadmaps for SaaS products;

3. Experience deriving insights from large datasets and drawing conclusions using statistical methods;

4. Experience defining, tracking, maintaining, analyzing, and improving key performance metrics dashboards for products using Microsoft (MS) Excel and Tableau;

5. Experience with solution and product development using data analytics concepts, including multiple linear regression, logistic regression, and decision tree algorithms;

6. Experience applying change management concepts, including communication, training, adoption measurement, and gap remediation;

7. Experience designing and testing system integrations with software products, including Data Contracts and API specifications;

8. Ability to use machine learning models to identify and mitigate the impact of different factors;

9. Experience driving the prioritization and execution of product roadmaps.

Preferred Qualification:

EOE, including disability/vets.

Must be legally authorized to work in the U.S. without sponsorship

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.