Information Management Officer

Hardship Level

A (least hardship)

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

PR3

Staff Member / Affiliate Type

Professional

Reason

Regular > Regular Assignment

Target Start Date

2025-09-01

Deadline for Applications

July 11, 2025

Standard Job Description

Information Management Officer

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other forcibly displaced and stateless persons, thereby enabling actions to protect and to empower forcibly displaced and stateless persons. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, includingforcibly displaced and stateless persons.

Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Representative/Senior IMO or other designated manager, the Information Management Officer is responsible for coordinating and supporting data and information management activities in the relevant offices, as well as supporting and overseeing data and information management activities in the relevant country and regional offices.

They are either part of or responsible for leading and motivating a team of data and information management staff in the regional office (depending on regional office configuration); to ensure coordination among staff working on information and data management activities in the regional office; and to function as the liaison with Headquarters on data related issues.

Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders - including forcibly displaced and stateless persons. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.

Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational and protection data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.

Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in accordance with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

Coordinate data and information management activities at the Country /Regional/Global level:
- Participate in the relevant data and information management team and activities.
- Contribute to the design and implement data strategies and systems.
- Assist the data team and others communicate the status, value, and importance of data.
- Support the collection, storage, management and protection of data in the region/country or at the global level.
- Support consolidation of data systems, including the interoperability of operational data and systems.
- Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.
- Identify risks and opportunities based on insights derived from data.
- Support the coordination with HQ, external and internal partners on data and information management efforts and mechanisms, including OCHA, IOM, regional economic commissions and other institutions with statistical or data interests, UNICEF, and WFP.
- Lead or take part the relevant IM networks (internal and external) on refugee, IDP, stateless and related issues.
- Improve data quality in the region/county or globally through field support, capacity building, monitoring and feedback.
- Support data security, data protection and responsible data-sharing.

Support offices with data and information management support (if Global or Regional):
- Provide technical guidance on methodologies, and support for data management activities such as surveys, secondary data reviews, targeting and vulnerability assessments, indicator definition, population estimation, profiling, statistical analysis, predictive analytics, big data, international recommendations, GIS, data visualisation, maps, official statistics and other data and information management activities.
- Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
- Support the monitoring of data and information management activities in the relevant offices for integrity, veracity, reliability and credibility and compliance with policies.
- Document needs and capacities for data management activities.
- Provide technical and training support to operations.
- Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
- Support planning process (standards, methodologies) quality assurance and technical advice on Theories of Change and indicators, as well as with data and statistical analysis
- Support monitoring by providing quality assurance and technical advice to the monitoring methodologies, data collection and analysis.
- Review and assess country or region-specific data systems and needs; provide recommendations for solutions.
- Undertake data and information management activities:
- Lead and undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
- Lead and undertake geospatial analysis, statistical analysis, targeting, surveys, indicator definition and other data management activities.
- Consolidate data and information for analysis.
- Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
- Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
- Support cross-country assessment and situational analysis, such as in regional RRP situation.
- Undertake the analysis of trends concerning changes at the outcome and impact levels.
- Develop information management products such as indicators, templates, maps and dashboards.
- Help ensure data is curated and stored in data registries and libraries in accordance with standards.
- Provide population movement tracking systems and other population data systems
- Support solutions for meeting 'communication with communities' information and data needs.

Work in close collaboration with:
- All staff to further data literacy and assist in interpretation the data.
- Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
- Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC).
- Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
- Inter-agency staff on the development, coordination and monitoring of responses plans.
- Protection staff on the design, implementation and analysis of protection and case monitoring systems.
- Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
- Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
- Senior management to understand and serve their information and knowledge needs.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Social Science; Statistics; Information Management;
Physical Science; Economics; Data Science;
Geography GIS; Engineering;
Demography Computer Science;

or other relevant field;

Certificates and/or Licenses
Not specified

Relevant Job Experience
Essential
5 years in data or statistical field, 3 years in international context and/or humanitarian or development situation. Experience with data sharing, data management and data analysis to support policy formulation and implementation.

Desirable
Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.

Functional Skills
DM-ArcGIS (Geographic Information System)
DM-Data Collection and Analysis
DM-Data collection methodologies
IM-Statistics Analysis
DM-Data Management
DM-Database Design & Development
DM-Metadata Creation & Management
DM-Open Source Software & Data
DM-Population census and econometrics
DM-Protection Data Management Systems
DM-Cartographic Skills
SP-Design tools such as Global Positioning System (GPS)
CL-Cluster Information Management Tools, Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data governance, quality assurance and preservation
DM-Development of and revision of data standards
DM-Data Interoperability
DM-Data science methodologies
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The IMO requires extensive experience and understanding of information management systems, and an ability to consolidate and analyze information to support planning, funding and advocacy efforts, as well as regional and country-based planning and monitoring activities. S/he will coordinate country-based information to ensure consistency and coherence across countries in the region, including assisting country-based IM in identifying, collecting and providing relevant data to the Bureau, national partners, and relevant IM products. S/he will be required to support country operations, Bureau results managers and Programme unit with UNHCR’s Results framework and core indicators monitoring and quality control. Where relevant, s/he will support Protection officers with Protection monitoring, Protection briefs and Protection analysis updates as well as Feedback Response Mechanism Systems (FRS) and participatory assessments as part of AAP.   
Ability to work under pressure and independently is a requirement.
The IMO must be a team player and be able to work with several different RB pillars staff, including Protection, External Engagement and Program and technical colleagues. Familiarity with CBI processes is a strong advantage.


In addition, the IMO must possess:

- Extensive knowledge of Python and Java script
- Extensive knowledge of UNHCR IM tool kit (Kobo Toolbox, MS PowerBI, Power Platform, Power Automate flows, GIS, ODP, Activity Info)
- Extensive knowledge of Microsoft Fabric
- Extensive knowledge of ADOBE Creative Suit
- Extensive Knowledge GIS softwares: ArcGIS and MapBox
- Extensive knowledge of UNHCR RIDL and UNHCR MDL
- Extensive knowledge of visualization tools including Adobe Illustrator and Adobe Photoshop
- Extensive knowledge of SQL Database and SQL queries
- Knowledge of R is an advantage
- Experience in developing and migrating web-applications is an advantage

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

The Information Management Officer (IMO) will function under the direct supervision of the DIMA Coordinator, and is an integral member of the Data, Identity Management and Analysis Unit (DIMA) within the Bureau.

The IMO is responsible for assessing, designing, implementing and evaluating data and information-management related activities in the region. This includes supporting operations to assess their data and information landscape, define their information and data needs, identify gaps and solutions and provide support in implementing recommended activities. The IMO will support country operations in the design of assessment, profiling and monitoring processes, secondary data reviews, indicator definition and guidance, joint analysis activities, production and dissemination of data and information products, support for the development of IM strategies and capacity building of staff, partners and national authorities. The IMO will provide IM field support training and build the capacity of colleagues in the region in the area of IM (including Protection Information Management). Specifically, this position requires close support and often the direct implementation of IM technical solutions such as bespoke solutions to integrate corporate tools (e.g. Kobo, ActivityInfo, PowerBI,MS Power Platform, Power Automate, Microsoft Fabric, ODP, Python, JavaScript, etc.) for operations that have no dedicated IM staff.

The IMO will also liaise with partners on data and information management efforts including OCHA, IOM, WFP and UNICEF, and participate in inter-agency and sectoral working groups related to information management, as well as with cluster coordinators and partners including HNO HRP and RRP processes. The IMO will consolidate country and regional data and information for country, regional and global analysis including comparative analysis trends and situational analysis for country, regional or RRP plans.

The IMO requires extensive experience and understanding of information management systems, and an ability to consolidate and analyze information to support planning, funding and advocacy efforts, as well as regional and country-based planning and monitoring activities. S/he will coordinate country-based information to ensure consistency and coherence across countries in the region, including assisting country-based IM in identifying, collecting and providing relevant data to the Bureau, national partners, and relevant IM products. S/he will be required to support country operations, Bureau results managers and Programme unit with UNHCR’s Results framework and core indicators monitoring and quality control. Where relevant, s/he will support Protection officers with Protection monitoring, Protection briefs and Protection analysis updates as well as Feedback Response Mechanism Systems (FRS) and participatory assessments as part of AAP.  

The IM Officer will be the focal point the production of data visualization and Operational Data Portal, hence

The IMO work with several different RB pillars staff, including Protection, External Engagement and Program and technical colleagues. Familiarity with CBI processes is a strong advantage.

The IMO supervises a G5 staff and must have demonstrated supervision skills.

Living and Working Conditions:

Bangkok or Krung Thep (City of Angels) is Thailand`s capital and largest city. It is in the central part of the country, on the Chao Phraya River near the Gulf of Thailand. Bangkok is Thailand`s administrative, economic, and cultural centre, and a major commercial and transportation Centre of Southeast Asia. Bangkok has highly developed infrastructure, good public transport systems, high-end shopping, excellent healthcare facilities and excellent accommodation for all budgets. Furthermore, there are many International schools based in Bangkok offering the IB and British based syllabus although school fees in Thailand are one of the highest in the world. Traffic congestion and pollution are the downside. Temperatures in Bangkok vary between 20 C in December and 38 C in April with the monsoon season from July to October. This does lead to severe flooding in many parts of Bangkok and the rest of the country. Careful consideration must be given to the choice of residential location due to this factor.

The incumbent will be posted in an urban location where outdoor air pollution is a health concern. Exposure to air pollutants can be detrimental to one’s health and can contribute to breathing problems, development of chronic diseases, deterioration of health status in individuals with chronic diseases. It has been linked to increased hospitalizations, disability and early death from respiratory diseases, heart disease, stroke, lung cancer, and diabetes, as well as communicable diseases like pneumonia.

Air pollution contributes to comorbidities that are known to worsen outcomes among those infected with COVID-19 and may also enhance infection transmission due to its impact on more frequent coughing. Studies also reveal that exposure to air pollution can impair lung development in infants and children; as well as, increase probability of preterm birth and delivery of newborns with low birth weight.

The political situation in Thailand in 2020 was marked by political protests calling for sweeping reforms. Although the Government has managed the COVID situation relatively well from a public health perspective, the effective closure of the country’s borders through most of 2020/2021 has heavily affected the tourism-dependent economy.

Security Considerations: Whilst Thailand is classified as an A Duty station, the country is currently under the military junta and freedom of expression has been curtailed. Weekly travel advisories are issued by UNDSS Thailand. UNDSS places no restrictions on travel within Thailand except to the Southern regions due to the ongoing insurgency and staff undergo mandatory briefings before travelling to the South. All staff travel in Thailand is recorded under the TRIP system. Thailand has one of the highest motor vehicle accident rates in the world. Road travel should be avoided at night for out of town travel and during the Thai New Year (April).

Working conditions at the Regional Bureau: Due to different operating time zones between the RBAP in Bangkok and that of UNHCR HQ units, staff members in the RB are frequently requested to join late night meetings or/and global meetings in accordance with the HQ time zone

 

Additional Qualifications

Skills

CL-Cluster Information Management Tools, Resources and Approaches, DM-ArcGIS (Geographic Information System), DM-Cartographic Skills, DM-Database Design & Development, DM-Data Collection and Analysis, DM-Data collection methodologies, DM-Data governance, quality assurance and preservation, DM-Data Interoperability, DM-Data Management, DM-Data science methodologies, DM-Development of and revision of data standards, DM-Metadata Creation & Management, DM-Open Source Software & Data, DM-Population census and econometrics, DM-Protection Data Management Systems, DM-Qualitative data analysis, DM-Quantitative data analysis, IM-Statistics Analysis, PG-Needs Assessment and Response Analysis, SP-Design tools such as Global Positioning System (GPS)

Education

Bachelor of Arts: Demography, Bachelor of Arts: Information Technology, Bachelor of Arts: Social Science, Bachelor of Arts: Statistics

Certifications

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Organizational awareness, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 1 to the Bi-Annual 2025 Compendium - Part B

Additional Information

Functional clearance

This position doesn't require a functional clearance