Conversational AI Designer

Job Description

Remote: This role is based remotely but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Milford, or Mountain View, you are expected to report to that location three times a week, at minimum.

About the Role:

We are looking for a talented, curious, and highly motivated Conversational AI Designer to join our Voice AI team. The ideal candidate will breathe design and have expertise in Voice/Conversational interfaces. You will join a team of experts working on end-to-end multimodal customer experience, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design.  You will have an incredible opportunity to be our customer’s advocate and develop an inspiring vision and design execution.

In this role, you will collaborate with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design.  

Responsibilities: 

• Design and develop AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
• Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
• Deliver effective design documentation to communicate experience requirements, including sample dialogs, conversational flow diagrams, prototypes, and multimodal flows to convey voice and haptic interactions and design ideas that leverage AI. 
• Contribute to requirements gathering sessions and user stories.
• Support usability testing and research efforts by creating prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc. 
• Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience. 
• Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.  
• Support prototyping efforts based on user insight and technical explorations. 
• Visualize experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
• Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences. 

Additional Job Description

Requirements:  

• 5+ years creating conversational design experiences. 
• Ability to combine vision with strong creative design execution.  
• Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought.
• Some experience designing for Generative or Agentive AI-powered experiences (prompt engineering/prompt chaining)
• Understanding of machine learning & natural language processing (NLP) fundamentals.
• Excellent time management; flexible and adaptable team player; resourceful in delivering high-quality work.
• Experience incorporating research into the design process.
• Ability to work independently, be organized, self-motivated, and have attention to detail
• Excellent written, visual, and verbal communication skills.  
• Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc).
• Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences  
• Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc)

Preferred Qualifications: 

• Understanding and leveraging Generative AI for Conversational Experiences, foundational elements of Conversation Design, and LLMs.
• Ability to communicate technical concepts to a non-technical audience (verbal and written).
• Ability to work effectively within an environment that leverages robust design systems and libraries, while seeking to delight and impress users with innovative concepts  and experiences.

Key Characteristics: 

• Empathy: You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it. 
• Creativity: You can generate numerous potential solutions to a problem. More importantly, designers can screen out bad ideas and identify good ones. In our design environment, a designer needs the ability to brainstorm without ego or attachment to any particular idea. 
• Superb communication skills: You can communicate broad concepts as well as fine detail through written and graphical media. You can convey design solutions through sketches and visualizations, as well as through prose. 
•  A quick study: You can understand systems and processes, both in software and in the real world. You will be required to digest and understand the many complex factors that govern vehicle design, from social and peer norms to a multinational regulatory environment. You will be able to successfully navigate those factors as you create design solutions. 
• Outstanding collaboration skills: You are an effortless collaborator. You welcome ideas from any source and are prepared to build on them to make the work of your team successful.
• Comfort with ambiguity: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture. 
• Attention to detail: You have strong organization skills and the ability to efficiently document end-to-end experiences that are thorough and complete, including detailed accounts of edge-case and error scenarios.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is 143,000 - 220,400. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT

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