Supervisor, Data Management Team

JOB DESCRIPTION/SUMMARY: Responsible to lead the Data Management Coordinator Team in Honduras and assure the correct assistance to the VFSLA Panama´s Sourcing & Operations Teams and Timberland- DR´s Production/Planning Team for all System related tasks.

To guide and balance the Team´s Workload ensuring a high-quality Service in all System Requests Executions to our Customers.  

Elaborate and maintain Key Performance Indicators related to the Team Workload Performance: Headcount Analysis, Turnaround Metrics and any other Report required by the Business.

Drive and follow up any Optimization Enhancement Project related to the Team’s Workload daily Performance with the aim of make the DMT Processes more efficient.

Work in a partnership with the Legacy Systems Project Managers in the implementation and knowhow Process of the different Systems upgrades/enhancements or any new System Project Development.

Support to the HR Department depending on the needs: External Contractors Users generation following up, Report and track all Honduras Office Movement Makers vacations, assistance to the Honduras Supervisors on any questions/doubts related to the new employees hiring.

KEY RESPONSIBILITIES:

Assign the Sourcing and Operations Areas requests to each of the Data Management team members assuring the efficiently team resources and workload administration with the aim of satisfy the customers’ expectations & ensure the Team gets and maintain a timely and accurate Systems requests execution achieving an Efficiency of 95% or above.           Elaborate and maintain Key Performance Indicators about the Team’s daily Performance.                                                                                                                                                        Guarantee all the Team Members are trained on the different Sourcing requests Systems tasks.         Assist to the HR Department on the External Contractors Users generation following up, Report and track all Honduras Office Movement Makers vacations, assistance to the Honduras Supervisors on any questions/doubts related to the new employees hiring. Look for the innovation and continuous improvement of all the Processes and Tools with which the team execute their daily tasks.   Assure all the Requestors Teams understands the correct procedure to expedite/send the Requests to the Data Management team looking to provide an excellent service. Monitor the correct requests receipt.  

Keep on track the elaboration and update of all the Team Documentation (SOPs) related to the Systems Executions Procedures and Overall DMT Processes.           Monitor the Systems functionality with the different Systems Support Teams identifying and reporting the platform bugs to look for improvements that allow the users to develop their tasks in a more efficient manner & attend/follow up follow up different meetings related to the Systems enhancements, data clean up and requests executions.        Perform other duties as specified by the Roles and Responsibilities of each Brand, the Sourcing and Operations Teams.                     

QUALIFICIATIONS: 

• Years of Related Professional Experience: 3+ 
• Bachelor's Degree required.
• Bi-lingual (English/Spanish) in both written and oral communications. Fluent English.
• Ability to manage resources.
• Experience and strong understanding of Workload balancing through different Team Members.
• Must be detailed oriented, able to multitask and meet deadlines.
• People Management experience.
• Experience - Baseline understanding on Key Performance Teams Indicators.
• Experience in product development and production would be a plus.

SKILLS: 

• Competent PC skills (Spreadsheets, Word Processing, Presentation, Visual Basic Programming Knowledge would be a plus). 
• Strong Time Management skills. 
• Bi-lingual (English to Spanish).
• Excellent communication skills.
• Decision Making skills.

Hybrid schedule.