Master Data Specialist - NAM

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Opportunity

Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region. The Master Data Specialist will be based in San José, Costa Rica and report to P2P  Manger. You, as the Master Data Specialist (MDG-S), will be accountable for the creation and maintenance of P2P master data for the Americas SSC in Costa Rica.

Key Responsibilities:

• Maintain, change or create vendor master data related requests in the Master Data Governance system: Responsible for vendor master data quality and accuracy, Ensure and enforce proper usage of country specific and Roche Core Finance rules, Act as first point of contact for affiliates

• Monitoring activities: Business Partner load error report in Master Data Management System (UCI, DUNS, ZIP CODE), Track and maintain stuck change requests, iDoc monitoring in all related backend systems.

• Supporting Activities: Creation and correction of vendor master data elements form local request in accordance with global guidelines, Vendor mapping (Hierarchy creation), Examine and correct replication issues, Extension to corresponding ERP Fields such as: GCI, GSI, AKA, FKA and LEN.

• Knowledge Management: Build up and maintain internal knowledge base

• Incident handling activities: Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments, 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly, Act as an escalation board in IT, Supporting authorization related issue resolution, Handling of mass change requests

• Testing and analyzing: Testing various MDG-S for IT implementations in test systems, Participate in technology projects, providing functional analysis and testing and scripted regression testing, Identify opportunities for process improvement and assist in their implementation, Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion
  Trainings: Conduct end user and professional training to the organization, Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts

• Monthly Closing Support: Participate in and Support Financial Monthly Closing
  Reporting, Run various audit and performance related reports based on demand, Run Vendor Master Data related reports based on demand

• Create/maintain and follow up on cases/tickets with adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time

Who you are

• Language: English & Spanish required, Portuguese and/or French is a plus

• College or University degree (in process or completed) in finance, informatics, or business administration is a must.

• 3 years of experience in Customer Service.

• Experience in a Shared Service Center environment is required.

• Experience in Master Data is highly desired.

• Experience with ticketing systems.

This role does not offer relocation benefits.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.