Automation Engineer

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, India, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial a for them.

For more information, visit https://www.onereal.com/

Work Schedule: 5:30PM - 2:30AM IST

Job Summary:

We’re seeking an experienced Automation Engineer to identify manual, repetitive processes across Real and replace them with scalable, reliable automations. By deploying no‑code platforms, custom scripts, and AI/LLM capabilities, you’ll free our teams to focus on higher‑value work that drives agent success. You’ll partner with stakeholders to understand workflows, implement solutions, and champion continuous improvement.

Duties & Responsibilities

• Audit cross‑functional workflows, surface high‑impact automation targets, and prioritize them

• Build and maintain system-to-system automations using modern no-code and low-code platforms

• Develop custom scripts and browser-based automations for edge cases where prebuilt tools fall short

• Collaborate with cross-functional stakeholders to gather requirements and implement solutions that address real operational pain points

• Document workflows clearly and create internal guides that help cross-functional teams understand and adopt automated processes

• Monitor automations for performance and reliability, troubleshoot issues, and optimize over time

• Stay current with emerging tools, AI capabilities, and platform updates to continuously evolve automation strategy and tooling

Required Skills & Abilities:

• Hands-on experience with one or more automation platforms (e.g. Pipedream, UiPath, n8n or equivalent.

• Proficiency in a scripting language (Python, NodeJS in addition to HTML) to build custom automations and work with APIs

• Integrate apps via RESTful APIs and webhooks, handling endpoints, HTTP methods, headers/params, JSON payloads, and status‑code logic

• Experience building internal tools and backend workflows using low-code platforms that support custom APIs, data modeling, and user interface components for operations teams

• Experience building or supporting automated workflows that interact with Zendesk via API, webhooks, and custom event handling

• Effective communicator who can collaborate with non-technical stakeholders and translate business needs into automation logic

• Ability to manage multiple automation projects, prioritize work, and deliver results independently

• Demonstrates precision in testing and validating workflows, and approaches unfamiliar problems with curiosity, creativity, and a self-directed mindset

Education and Experience:

• BA/BS in Computer Science, Engineering, Information Systems or equivalent hands-on experience

• 4 - 8 years in roles focused on workflow optimization, internal tooling, or systems integration, ideally in a customer support context

• Experience working with AI and LLM-based solutions, including platforms like OpenAI (GPT), Anthropic (Claude), and models such as Gemini or LLaMA, to enable intelligent automation and enhance business workflows is a strong plus

• Proven track record of improving operational processes through technology, with clear examples of how your work reduced manual effort or increased efficiency

Must-Have: Ability to truly encompass our Company Core Values

• Work Hard. Be Kind

• “We” are bigger than “me”

• Tech x Humanity

Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.