Forward Deployed Software Engineer

About LILT:

LILT is the leading AI-powered enterprise translation platform, enabling global organizations to deliver multilingual customer experiences at scale. Our unique adaptive machine translation technology learns from human feedback in real-time, delivering higher quality and faster turnaround times than traditional methods. We're passionate about breaking down language barriers and empowering global communication.

About the Role:

As a Forward Deployed Engineer at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. You'll be on the front lines, working directly with a handful of complex clients to understand their unique needs, integrate LILT's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance. This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for customer success. You will thrive in a dynamic environment, embracing the opportunity to travel and work collaboratively with diverse teams.

Responsibilities:

• Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization.

• Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes.

• On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers.

• On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform.

• Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution.

• Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows.

• Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams.

• Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives.

• Travel: Be willing and able to travel frequently (up to 50-75%) to client sites globally.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.

• 2+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer.

• Strong AI knowledge including an:

  • Understanding of how LLMs are trained and how inference works

  • Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value

  • Understanding of the trade-offs of inference speed, learnings, model sizes and costs

  • Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements

  • Understanding or demonstrated experiencing using MCP to build agentic workflows

• Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives.

• Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP).

• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript).

• Experience with enterprise software deployments and integrations.

• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.

• Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.

• Strong customer-centric mindset with a passion for ensuring client success.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with translation management systems (TMS) or localization workflows is a plus.

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.

• Fluency in multiple languages is a plus.

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with cutting-edge AI technology in a rapidly growing industry.

• A dynamic and collaborative work environment.

• Significant opportunities for professional growth and development.

• The chance to make a real impact on global communication and business.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns or require accommodations related to the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.