Data Analyst II

JOB SUMMARY:

The Data Analyst II is a strategic partner in leveraging data to improve clinical quality, operational performance, work force development and health outcomes at the Mountain Area Health Education Center (MAHEC). This mid-level role involves the design and execution of advanced analyses, the development of dynamic data tools, and the integration of geospatial insights to inform decision-making and community impact.

This position involves regular work with Protected Health Information (PHI) and requires deep understanding of HIPAA compliance and healthcare data governance.

SPECIFIC RESPONSIBILITIES:

• Lead the design and automation of interactive dashboards and reporting tools to support performance improvement, compliance (e.g., UDS, HEDIS), and strategic initiatives.
• Perform advanced data analysis, including multivariate analyses, cohort tracking, population health stratification, and forecasting.
• Collaborate with clinical leadership, residency program staff, and administrative teams to define KPIs and data needs aligned with organizational goals.
• Use SQL, R, or Python to create data pipelines and automate routine reporting tasks.
• Integrate and analyze data from diverse systems, including EHR, enterprise resource planning systems, and community-based data sources.
• Apply GIS (Geographic Information Systems) tools to map patient demographics, health outcomes, and service areas to support place-based strategies and community outreach.
• Ensure data quality assurance by identifying inconsistencies, resolving discrepancies, and documenting data definitions and business rules.
• Contribute to the evaluation of clinical programs, including medical education, mobile health, and chronic disease interventions.
• Support data governance initiatives, including metadata documentation, data access controls, and user training.
• Provide mentorship and guidance to junior analysts and interns.
• Translate complex data findings into accessible presentations for non-technical audiences, including executive leadership, community partners, and funders.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• Advanced SQL skills and experience with R or Python for data cleaning, transformation, and analysis.
• Proficiency in Tableau, Power BI, Qlik (preferred) or similar platforms for interactive dashboard development.
• Experience with EHR data extraction and reporting
• Proficiency in GIS platforms (e.g., ArcGIS, QGIS) and spatial data analysis.
• Strong grasp of healthcare metrics (UDS, HEDIS, PCMH, quality improvement frameworks).
• Ability to perform multivariate statistical analyses and communicate meaningful insights.
• Ability to tailor visualizations and findings for clinical, administrative, and community-based audiences.
• Skilled in translating data into stories and action plans that advance health equity and access.
• Deep understanding of HIPAA, data privacy standards, and ethical data use in a clinical environment.
• Project management skills and the ability to lead multiple data projects independently.
• Familiarity with Microsoft Azure and/ or other cloud-computing environments preferred
• Experience using DevOps/ Agile applications and frameworks preferred, but not required

PHYSICAL DEMANDS

• Position requires sitting frequently.  Must be able to use a computer to input and review results of work on a typical computer monitor

SUPERVISORY RESPONSIBILITIES:

• May provide mentorship to Data Analyst I team members, interns, or data fellows.
• Responsible for training new staff or interns on data tools, workflows, and standards.
• May lead small project teams or working groups related to data initiatives (e.g., dashboard development, data quality improvement).
• This role is expected to model best practices, promote data literacy across teams, and serve as a resource for all staff.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Public Health, Health Informatics, Data Science, Statistics, or a related field required.
• Master’s degree preferred in a related field (e.g., MPH, MS in Health Informatics, MPA with data focus).
• 2–4 years of professional experience in healthcare or public health analytics.
• Experience working with EHRs and healthcare quality metrics (e.g., eCQM, UDS, HEDIS, PCMH, HRSA reporting).
• Demonstrated experience with GIS tools in a healthcare or community context is highly valued.

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION:

$67,500, full time + full benefits

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.