Client Operations Analyst

Job Summary

Job Description

What is the opportunity?

As a Group Annuity, Client Operations Analyst, you will provide support to RBC Insurance’s Group Annuity Line of Business. You will be part of a very inclusive team that works cohesively together, which is integral to the success of this exciting growing line of business that continues to evolve and is committed to providing the best-in-class client experience.

What will you do?

• Work within a dynamic environment where you contribute to continuous process improvement and work with autonomy

• Create processes and draft procedure documentation for annuity administration support

• Develop and maintain and internal relationships across various departments to enhance knowledge of business

• Input and analyze group annuity data and provide actionable recommendations  to ensure and improve ongoing data quality

• Resolve internal and external queries in a professional manner within established service standards

• Prepare various reports using membership data and payments to support statement generation and client request

• Ad-hoc requests as required

What do you need to succeed?

Must-have

• Undergraduate degree in Computer Science, Mathematics or Statistics

• Excellent working knowledge using VBA, Python and R programming

• Experience with End User Reporting Tools (ex. Power BI)

• Other programming skills considered an asset ie. SQL

• Strong teamwork and collaboration skills

• Strong oral and written communication skills

• Analytical thinking

Nice-to-have

• Knowledge in building, documenting and assessing processes

• Actuarial or pension knowledge/experience

• Knowledge of factors affecting annuity/reinsurance

What's in it for you? 

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

Job Skills

Annuities, Communication, Mathematics, Process Improvements

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-30

Application Deadline:

2025-07-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.