Product Manager

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.
The ideal candidate is expected to :
 Possess a high degree of independence and a strong growth mindset. You are expected to be a self-starter who can translate business needs into a clear product strategy and a prioritized roadmap. You will leverage large amounts of data to identify impactful opportunities and measure results with precision. The ability to work with highly cross-functional and global stakeholders is essential. You should also have a strong understanding of key AI trends globally to ensure Plivo stays ahead of the competition in the rapidly changing world of AI software.
What would you be doing?You will own the product growth initiatives for our AI agent platform, focusing on key business metrics across user acquisition, activation, and retention. As one of the leaders of a dedicated Growth pod, you will work closely with engineering, design, and data analysts to identify opportunities and drive execution. Your core responsibility will be to design, run, and analyze a continuous stream of experiments to unlock new growth levers. You will also be responsible for communicating the product roadmap, project status, and key results to stakeholders, and you will use analytics, market research, and competitive analysis to inform all your decisions. Finally, given Plivo works with several enterprises and in the telecommunications industry, which has compliance requirements across the globe, you will be working very closely with customer support, legal, and compliance teams as well.
Who would be the right fit?We are looking for a seasoned Product Manager with a strong technical background and a passion for driving growth. The ideal candidate must have a Bachelor's degree in Engineering and at least 5 years of overall experience, with a minimum of 3 years of product management experience.. You must have a proven track record of building, launching, and maintaining high-scale products, with demonstrable experience in a growth-focused role. Given Plivo provides deep-tech solutions to its customers, at least 2 years of software development experience is preferred. We are looking for someone innovative, confident, and tech-savvy who thrives in a fast-paced environment.

Preferred qualifications include:

• Experience with communications products (Voice, SMS, or WhatsApp)
• PM experience in a Growth role (minimum 2 years).
• Demonstrated experience with building and scaling AI-first products.