Staff Engineer, Communications

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
As a Staff Engineer on Communications, you will be a principal technical contributor and a key influencer, building & optimizing our omni-channel communication platform. You will provide technical leadership and direction within this critical domain, which determine the content, channel, and timing of every outbound message & notification. Your contributions will be critical to advancing our technical capabilities and ensuring communication deliveries at scale.

Benefits & Perks

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab 
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

Essential Duties and Responsibilities

• Lead the architectural design and development of significant software components, systems, and features, ensuring they meet functional and non-functional requirements.
• Define and drive the technical strategy and roadmap for key product areas or infrastructure components, aligning with broader company objectives.
• Tackle the most complex technical challenges, often involving multiple systems, and deliver robust, well-engineered solutions.
• Mentor and provide technical guidance to senior and junior engineers, fostering a culture of technical excellence, innovation, and continuous learning.
• Collaborate effectively with product managers, architects, designers, and other engineering teams to define requirements, make key technical decisions, and deliver high-quality software.
• Stay current with emerging technologies and industry trends, evaluating and advocating for their adoption where they provide significant technical or business value.
• Drive progress on complex projects, demonstrating strong ownership and accountability from conception through to deployment and beyond.
• Participate in the 24/7 on-call rotation, providing timely response and resolution to production issues.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Typically 8+ years of progressive experience in software engineering
• Expert-level proficiency in one or more programming languages (Golang & Python preferred).
• Deep understanding of system design, distributed systems, microservices architecture, data structures, algorithms, and software design patterns.
• Extensive experience with cloud computing platforms (AWS preferred) and containerization technologies (e.g., Docker, Kubernetes).
• Proven ability to lead the delivery of large-scale, complex technical projects from ideation to production.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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