Senior Customer Support Engineer - India
Bangalore
Incorta
Incorta is an open data delivery platform used for acquiring, processing, analyzing and presenting decision-ready data. Start exploring today!
Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.Ā Ā
As a Senior Customer Support Engineer, your focus is to deliver post-sales support and solutions to the Incorta customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use and troubleshooting of our Electronic Support Services. Also, you will assist the rest of the support engineers in troubleshooting complex and technically challenging issues. Enrich both the internal and customer Knowledge Base, and the user community
As a Senior Customer Support Engineer, your focus is to deliver post-sales support and solutions to the Incorta customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use and troubleshooting of our Electronic Support Services. Also, you will assist the rest of the support engineers in troubleshooting complex and technically challenging issues. Enrich both the internal and customer Knowledge Base, and the user community
YOU WILL
- Provide day-to-day support to Incorta customers and internal stakeholders.
- Contribute individually and as a team member to resolve issues related to the use and administration of the platform, installation, upgrade, performance, and clustering.
- Assist in diagnosing and resolving incidents and service requests referenced by more junior members of the team.
- Research complex incidents and service requests and develop solutions.
- Able to work on the APAC time zone.
- Enrich both the internal and customer Knowledge Base, and the user community.
- Demonstrate excellent oral and written communication skills.
- Look to participate in special Customer Support initiatives.
- Demonstrate commitment in areas of strategic importance to the organization
YOU HAVE
- B.S.C. in Computer Engineering, Computer Science, or a similar technical degree.
- A minimum of 5+ years of technical support experience.
- Excellent analytical and troubleshooting skills.
- Strong Experience in setting up (including clusters) and troubleshooting of Linux and Tomcat.
- Knowledge in RDBMS, DB modeling, and SQL.
- Nice to Have: Python, Kafka, Experience with BI tools like Tableau, MicroStrategy, PowerBI, ITIL
* Salary range is an estimate based on our AI, ML, Data Science Salary Index š°
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Category:
Engineering Jobs
Tags: Agile Business Intelligence Clustering Computer Science Data Analytics Engineering ITIL Kafka Linux Machine Learning Power BI Python RDBMS Research SQL Tableau
Region:
Asia/Pacific
Country:
India
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