Customer Success Manager, Professional Service, Amazon Business

Amazon Business (AB) is dedicated to developing solutions that make it easy for business customers to buy on Amazon.co.jp, providing corporate features and benefits beyond standard Amazon shopping experiences.
As a Technical Customer Success Manager (CSM), you will be responsible for supporting complex customer requirements, particularly in driving Digital Transformation (DX) and automation of Procure-to-Pay (P2P) business processes. The role involves providing system consulting and configuration services, designing customer account structures, and implementing automation solutions using various technologies (Python, API, RPA, etc.).
By delivering these technical professional services and collaborating with cross-functional teams, you will help customers achieve their business objectives through effective utilization of Amazon Business. Your success will be measured by your ability to drive customer satisfaction and adoption through technical expertise and solution implementation, ultimately establishing long-term trusted relationships with our customers.

Key job responsibilities
* Develop and implement business efficiency tools
* Analyze and propose improvements for customer purchasing processes
* Provide system consulting and configuration support
* Design customer account structures
* Analyze customer requirements and propose solutions from a technical perspective
* Drive projects in collaboration with internal and external stakeholders

【Ideal Candidate Profile】
* Software Development Experience (5 years+)
* Ability to understand customer business challenges and propose appropriate solutions
* Capable of solving problems from both technical and business perspectives
* Demonstrates data-driven decision-making and execution abilities
* Able to build strong relationships with customers and internal stakeholders
* Can prioritize and execute tasks with a sense of urgency

A day in the life
【Example of Daily Tasks】
* Develop and customize business efficiency tools
* Analyze customer purchasing processes and propose improvements
* Provide system configuration support during Amazon Business implementation
* Design and implement data integration
* Create and deliver customer training materials

About the team
- Voice of Clients
- Our Employee Interviews
- Welfares
- Location: Tokyo
- Employment type: Regular Fulltime Employee
- Working style: Full flex (no core time)

6909360051, 262051engnr, 262051techsales, 262051techxbiz

Basic Qualifications

- Programming experience (Python, Java, etc.)
- API integration experience and API connection design/implementation skills
- SQL and Excel practical experience
- Basic web application design and development skills
- Technical documentation skills for system integration
- Basic understanding of authentication/authorization (OAuth, SAML, etc.)
- Business-level Japanese (Interviews will be conducted in Japanese, and daily operations are primarily in Japanese)
- Business-level English (Meetings with Global Tech teams and internal documentation will be conducted in English)
- Degree in Computer Science or equivalent practical experience
- 5+ years of experience in B2B project management and system consulting

Preferred Qualifications

- Experience in developing business efficiency tools
- Integration experience with ERP/procurement systems (Ariba, Coupa, SAP-SRM, etc.)
- Experience in business improvement utilizing generative AI (ChatGPT, etc.)Knowledge of procurement and purchasing processes
- AWS Certified Solutions Architect - Associate certification
- AWS services understanding and implementation experience
- RPA development or operation experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.