MarTech & AI Governance Director

TheMarTech & AI Governance Directorwill lead the strategic and operational governance functions across the MarTech and AI portfolio. This role is responsible for architecting and operationalizing governance frameworks that span Responsible AI (RAI), Web Compliance, Platform Access, and AI Transformation. The ideal candidate will bring a blend of technical fluency, policy acumen, and change leadership to drive scalable, compliance, and business-aligned governance practices.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Governance Architecture & Strategy: Design and implement governance models that align with enterprise standards and business goals across MarTech and AI platforms, including Adobe Access Management, market unit of production (MUP) processes, and financial recovery initiatives.
• Responsible AI Leadership: Serve as the division lead for RAI governance, implementing the Responsible AI Standard (RAIS), managing sensitive use processes, and ensuring audit readiness and compliance.
• Web & Platform Compliance: Oversee web compliance and platform access governance, ensuring adherence to internal policies, accessibility standards, and regulatory requirements.
• AI Transformation & Change Management: Lead change management efforts to embed AI governance into business processes, partnering with the GenAI center of excellence and platform teams to drive adoption and accountability.
• Cross-Functional Collaboration: Partner with Legal, Privacy, Engineering, and Product teams to ensure governance frameworks are actionable, measurable, and embedded in day-to-day operations.
• Team Leadership: Manage a team of architects and governance leads across RAI, Web Compliance, and AI Transformation, fostering a culture of accountability, innovation, and continuous improvement.
• Identify key stakeholders to support governance and ensure their teams are following the processes designed in the governance model.
• Establish and track key performance indicators (KPIs) and dashboards for RAI risk, compliance, platform access, data quality and remediation metrics
• Maintain and update governance policies to reflect emerging regulations and enterprise priorities
• Define and manage a governance practice budget, team roadmap, tools, and vendor contracts
• Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 10+ years experience in governance, compliance, enterprise architecture, or AI transformation roles OR equivalent experience.
• 7+ years experience working with or in marketing technology platforms.
• Experience managing budgets
• Experience with responsible AI principles, data governance and digital frameworks

Additional or Preferred Qualifications

• Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years experience in governance, compliance, enterprise architecture, or AI transformation roles  OR Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 12+ years experience in governance, compliance, enterprise architecture, or AI transformation roles OR equivalent experience.
• 3+ years people management experience.
• 6+ years technology/process improvement experience.
• Experience with Adobe Experience Cloud, GenAI platforms, and enterprise marketing systems
• Experience working successfully in a cross functional organization

Marketing Technology M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 18, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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