Business Systems and Data Manager

Description

Job Title: Business Systems and Data Manager

Reports To: Chief Administrative Officer

FLSA Status: Exempt 

Department: Administrative  

Level: S2

Location: San Diego, CA

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2025.

 Summary

The Business Systems and Data Manager will play a crucial part in data maintenance, strategy and analysis for all departments of Serving Seniors. This position will be the lead administrator for our nutrition and case management software as well as our data analyst. Duties include creating work flows, conducting user training, obtaining product expertise, maintaining data integrity, and establishing reporting confidence. Will be responsible for mapping custom workflows, suggesting business improvements, and documenting internal procedures. The data from this system will help set strategic direction, support revenue/grant goals, and assure compliance in outside/legal reporting.

The Business Data Analyst will have the distinctive opportunity to play a crucial role in the development, implementation and monitoring of new database tools and policies. This position will work closely with the CAO, CEO, CPSO, Development Team  and IT Director to identify and implement technological solutions to increase efficiencies throughout the organization. Serving Seniors is looking for someone with strong analytical and problem-solving skills, with an interest in improving systems and business practices to help innovate growing data needs for expanding organizational needs. 

Requirements

Responsibilities

• Manage the development, implementation and enforcement of database processes and procedures to increase efficiency and ensure optimal performance of the database, data entry and reporting.
• Track, analyze and report findings from data collection and make suggestions for changes in strategic plan.
• Manage the integrity of data for agency-wide reporting.
• Display a mastery of the system software to its fullest capability for metric/goal tracking.
• Work closely with IT staff Development Department, program managers and directors and super users.
• Coordinate with Case Worthy system support staff and primary contact with Case Worthy resource.
• Coordinate with the Get Care system support to ensure in house expertise.
• Work with County of San Diego staff to ensure data is in compliance and in agreement with their system
• Administer, track and communicate system changes for workflow or program change requests.
• Write documentation, processes and policies for system users and departments.
• Oversee the overall integrity and quality of data entry and reporting, manage the maintenance and use of the database, strategically solve data challenges, conduct regular data improvement and hygiene projects, develop list pulls for communications and more.
• Provide lead support on any design decisions for interfacing or integrating database operations, evaluate and implement new technologies, assist with testing and impact analysis.
• Develop and maintain accessible queries and provide reports for analysis of organization programs, events and projects.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Work with management to prioritize business and information needs.
• Optimize the use of the databases across the organization by staying current on upcoming enhancements/upgrades and training appropriate staff on new functions.
• Provide general training to staff in the database where appropriate, including orientation for all new appropriate staff and specialized training in response to changing roles and business processes.
• Work with database vendors to resolve any issues or outages and to schedule and coordinate upgrades, act as lead liaison with database interfacing and/or integrated vendors when applicable.
• Support and provide other services and duties as required.
• Supervise 1.5 support staff

Education/Experience

• Bachelor’s Degree required Experience in database development 
• Operations management preferred 
• 5+ years of experience working in a data maintenance and reporting role, preferably with management experience
• Working knowledge of SQL Server, SSRS, and ability to write queries. Ex, Query Builder

Skills

• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Power BI, Business Objects etc), databases (SQL etc)
• Strong  analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Exceptional Excel skills
• Strong analytical and problem solving skills with an interest in improving systems and business practices to help innovate growing data needs 
• Solid understanding of the principles of database management and business process workflow, experience with member-based software a plus
• Ability to work both independently and collaboratively to accomplish organizational goals
• Excellent written and oral communication skills with the ability to train both technical and non-technical users
• Demonstrated experience in Project Management 

Other Skills Include: 

• Attention to Detail
• Diplomacy & Tact
• Professionalism
• Time Management
• Advanced Microsoft Office User
• Lead small group and/or one-on-one instruction
• Ability to regularly work independently 
• Ability to prioritize tasks Familiarity with non-profit organizations
• Supervisory skills

Physical Demands and Work Environment

Physical Demands: 

While performing the duties of this job, the employee is regularly required to sit for long periods of time; stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: 

While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). 

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We’ve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay: $72,000 - $76,000 Annual DOE 

This employer  is an Equal Opportunity/Affirmative Action and  E-Verify employer. All  qualified applicants will receive consideration for employment without  regard to race, color, religion, sex including  sexual orientation and  gender identity, national origin, disability,  protected Veteran Status,  or any other characteristic protected by applicable federal, state, or  local law