Senior Content Designer - Atlas AI

About CogniteEmbark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year . In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.
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Our valuesImpact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 


Join us in shaping the future of AI-driven functionality and delivering best-in-class products to our users! You'll be instrumental in crafting clear, consistent, and compelling content across technical documentation and in-product UX.
We're seeking a Principal Content Designer to lead, plan, and develop technical content for our AI-driven features and functionality. This includes articles for different types of technical audiences and different types of copy to improve interactions between users and AI-driven agents.  
You'll be part of our Content Design team, which is responsible for customer-facing product documentation on content portals and product interfaces. You'll collaborate closely with developers, program managers, and designers to ensure that content is a streamlined part of our products and experiences.
We're looking for a combination of UX writer, technical writer, and linguist who can help build taxonomies, author prompts, and shape logic to create and apply content patterns and technical writing best practices across our portfolio of services and offerings.

Responsibilities

• Collaborate with cross-functional teams to understand business objectives and develop AI-driven content strategies that align with broader content strategies 
• Develop content plans and identify content needs across audiences
• Create language quality assurance processes for AI agents and chatbots Find and fix problems related to tone, clarity, consistency, and accuracy.
• Apply information design principles to improve generative AI results. Develop structures and content sets that optimize the flow of information and engage customers.
• Continuously improve products and interfaces through expertise in language and linguistics
• Verify, edit, and improve short descriptions and summaries generated by AI  features
• Organize and structure content to align with overall information architectures across platforms and content sets
• Align content deliverables with product release dates and deliverables
• Monitor insights to make data-driven content decisions
• Contribute to defining and maintaining new concepts and terminology for AI-focused features and functionality
• Collaborate with content designers to develop and maintain clear and concise policies and guidelines governing AI behavior and its responsible use within the product
• Incorporate localization best practices into content development. Collaborate with stakeholders to facilitate the accurate and culturally appropriate translation of AI agents and documentation into prioritized languages.

Required qualifications

• Bachelor's degree in Computer Science, Linguistics, or a related field 
• Understanding of natural language processing and other AI technologies
• Understanding of information architecture principles
• Minimum 6 years of experience with content design/technical writing/UX writing
• Excellent command of English language
• Experience working with LLMs and conversational design
• Familiarity with AI projects in agile software development 
• Familiarity with  “docs-as-code” tools and processes
• Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines
• Excellent communication and collaboration skills
• Strong attention to detail 
• Creative mindset with a passion for innovation and new technologies

Desired, but not required

• Understanding of computational and structural linguistics
• Computer programming skills
• Experience documenting APIs 

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
A snapshot of our many perks and benefits as a Cogniter* Competitive Compensation including base plus bonus* 401(k) with 4% employer matching* Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents* Unlimited PTO + flexibility to enjoy it* 18 Company Holidays including the week between Christmas & New Years* Paid Parental Leave Program* Employee Stock Purchase Program (ESPP)* Employee Referral Program* In office catered lunches 3x per week via Colorfull Catering + Fully Stocked Fridges in the offices* Join a team of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝.* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries* Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.* Paid mobile phone and WiFI*A pet lover? Get the chance to meet Spot 🐶!
Why choose Cognite? 🏆 🚀* Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. * We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. * Cognite Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing* Frost & Sullivan named Cognite a Technology Innovation Leader!* Built In 2024 Best Places to Work in Austin, TX and Houston, TX* Cognite Recognized as 2024 Microsoft Energy and Resources Partner of the Year* Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇

Apply today!If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.

Equal OpportunityCognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion. We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.