Operations & BI Analyst

Purpose of the position:   Drive operational excellence and commercial performance by integrating data-led insights with a strong business and customer lens. This role will bridge operations, finance, and customer experience to support strategic decision-making. 
  Job size:    This position has direct impact on the entire KFC Western Europe Business Unit Corporate, Franchisee & Restaurant System and indirect impact, through know how sharing, to the Pan-Europe and global teams.   Job functions:

Customer & Operations Insights (50%)

• Analyze core operations and commercial data (e.g., OSAT, sales, transactions, compliance, training, margin drivers) to generate actionable insights.
• Conduct competitor benchmarking and market intelligence to identify growth opportunities and risks.
• Partner with Finance and Marketing to align operational KPIs with commercial targets and customer value drivers.
• Lead post-implementation reviews of commercial and operational initiatives.
• Ad-hoc customer analysis – understanding what our customers are telling us through surveys, social media and reviews to articulate satisfiers, dissatisfiers and areas of risk through the end-to-end customer & Restaurant Member journeys
• Lead unbiased approach to field/operations/technology launch reviews/diagnostics

Data Strategy & Visualization (30%)

• Generate regular reports, with a view to streamlining reporting by creating automated dashboards.
• Weekly/Monthly/Quarterly performance review; preparation and presentation of regular business update. meetings. Diagnose performance concerns and provide insight-led recommendations.
• Build and maintain automated dashboards and reporting tools (e.g., Power BI, DOMO) to track performance and commercial KPIs.
• Translate complex data into compelling narratives and visualizations for senior stakeholders.
• Collaborate with Technology and Data teams to enhance data infrastructure and accessibility.
• Work with Operations to define field data and reporting needs to support Operations Performance

Strategic Projects & Field Enablement (10%)

• Support strategic initiatives such as initiative launches, format innovation, and digital transformation.
• Develop playbooks and toolkits to scale data best practices across markets.
• Enable field teams with insights and tools to drive performance and customer experience.

Communication & Influence (10%)

• Support strategic initiatives such as new market entries, format innovation, and digital transformation.
• Develop playbooks and toolkits to scale best practices across markets.
• Enable field teams with insights and tools to drive performance and customer experience.

 

Working relationships:

• KFC WEBU LT: COO
• KFC WEBU Teams: Field Ops, Customer Experience, Marketing, Finance & Technology
• KFC Global: Compliance & Customer Teams
• KFC Global: Counterparts for know-how sharing

 

Knowledge and skills required:

• Degree in Analytics, Commercial Finance, Business, or related field
• 3–5 years in a commercial, operations, or business intelligence role
• Quick learner with strong commercial acumen and understanding of P&L levers
• Experience with BI tools (Power BI, DOMO), SQL, and Excel
• Proven ability to effectively collaborate across teams
• Proven ability to synthesize data into strategic insights
• Experience in creating visualizations and presentations that can bring the data story to life
• Excellent communication and stakeholder management skills
• Experience in QSR, retail, or FMCG preferred
• Fluent in English; additional European languages a plus

 

#PanEurope

From the centre of the continent to the remote (and not-so-remote) coasts and islands, KFC Pan Europe is the iconic chicken restaurant brand with a unique history of innovation and success. Always original, our passion is high-quality, finger lickin’ good chicken. Yes, we also have a secret recipe. No, we can’t share it. What we can share is our heart-led, welcoming culture, where you can be your best self, make a difference and have fun.

We’re part of Yum! Brands, Inc.—collaborating across the world with our sister brands, Taco Bell, Pizza Hut and The Habit Burger Grill. KFC Pan Europe has three business units: Western Europe, Central & Eastern Europe and France. With more than 30 official languages in 150 different franchises, connecting with us is easier than ever. If you really want to do the math, we’ve also got 2,200 restaurants in 40 countries. Either way, we keep it original.

For us, the future is all about connecting food traditions and tomorrow’s technology to innovate customer experiences, our global brand and the best fried chicken you’ve ever tasted. We exist to feed people’s potential, valuing personal development and an inclusive culture. This also means having a keen social purpose and investing in mentorship, upskilling and food security. Creating opportunities for the most underserved and vulnerable groups in our communities helps grow new roots and strengthen bonds.

We want our people to be their best selves. So, we invest in skills, resources and each other. At our Pan Europe Academy, we develop leadership and train all levels of restaurant and corporate employees. From Employee Resource Groups (ERGs) to Individual Development Plans, we build meaningful careers that have real impact.

The bottom line? We bring it. Curious? We hope so.

Bring your spark, your spice and your original story. At KFC Pan Europe, we’re grounded in winning, celebrating, recognizing, welcoming and belonging. We've got a big table. You have a seat at it.