Data & AI Business Analyst

Location: Melbourne

Ways of Working: Hybrid – 2 days in office and 3 days from home

Term: Permanent Opportunity

Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Why Join Us?

• Be part of a transformative journey: Help shape the future of insurance through cutting-edge AI and data-driven solutions.
• Work with purpose: Contribute to a trusted Australian-owned insurer with over 60 years of experience supporting professionals and businesses.
• Collaborative and innovative culture: Join a team that values curiosity, continuous improvement, and cross-functional collaboration.
• Access to modern tools and platforms: Work with leading technologies like Databricks, Microsoft Fabric, Tableau, and Power BI in a dynamic environment.

What you’ll do

As a Data & AI Business Analyst at Guild Insurance, you will play a pivotal role in driving our AI-powered transformation by bridging the gap between business needs and technical solutions. You’ll work across underwriting, claims, policy administration, and customer service to identify opportunities where data and AI can deliver value. From defining use cases and gathering requirements to supporting model development and ensuring regulatory compliance, you’ll help shape and integrate intelligent solutions that enhance decision-making and operational efficiency across the business.

Key Responsibilities of the role…

• Collect, analyse, and interpret large datasets using advanced analytical techniques and AI/ML models
• Collaborate with cross-functional teams to understand business requirements and translate them into actionable data insights
• Develop and implement data-driven strategies to enhance operational efficiency, customer experience, and revenue growth
• Ensure AI solutions are aligned with regulatory standards and ethical considerations
• Continuously explore new data sources and technologies to stay ahead of industry trends and drive innovation
• Communicate complex analytical findings to stakeholders through compelling data visualisations and presentations
• Communicate project goals and outcomes to stakeholders and support change management and adoption

Knowledge, experience, and skills we are looking for…

• Minimum 5 years’ experience as a data business analyst, with hands-on involvement in BI and AI solution delivery
• Strong proficiency in data analytics tools such as SQL, R, Tableau, Power BI, and Excel, with experience in prompt engineering techniques for GenAI (LLMs)
• Familiarity with AI/ML concepts, including feature engineering and model validation, and the ability to collaborate effectively with data scientists and engineers
• Skilled in business process mapping, requirements gathering, and user story creation, with experience using Agile frameworks like Scrum and Kanban, and tools such as Jira and Confluence
• Experience applying Lean or Six Sigma methodologies for process improvement

Our employee experience:

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

What we offer?

• Competitive benefits: Includes a remuneration package with annual incentives, paid parental leave, enhanced long-service leave, and an extra day of paid leave.
• Flexible work environment: Hybrid working model (2 days in office, 3 days from home) to support work-life balance.

• Employee wellbeing and perks: Access to wellbeing initiatives, learning opportunities, staff discounts, and an innovative Employee Assistance Program.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect. We are open to candidates that may require a part-time arrangement of 4 days per week.

If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email

Let's thrive together!