Professional E-Commerce Data Analyst

The Professional E-Commerce Data Analyst will gather and interpret analytics in order to generate reports, monitor performance and the “customer experience” on all internal and external professional E-Commerce channels. This role will work with a high degree of independence to analyze, understand and interpret analytic data for multiple departments and make recommendations to increase system performance, improve customer experience and grow earnings.

ESSENTIAL JOB FUNCTIONS

Serve as the primary resource for Professional E-Commerce analytics, providing guidance and support to all departments within the company as needed.

Utilize tools such as Google Analytics 4, Microsoft Query, Excel, and Power Query to extract, manipulate, and visualize data effectively.

Collect, clean, and analyze data from various E-Commerce channels to derive meaningful insights.

Develop and deliver regular reports on key performance indicators (KPIs) to stakeholders across the organization.

Continuously monitor E-Commerce channels to identify trends, anomalies, and areas for improvement.

Aid in troubleshooting to determine whether issues are operational, procedural, data, or system related.

Monitor various channels for feedback and use the information gathered to help determine key initiatives for future product enhancements.

Evaluate user behavior and feedback to optimize the customer journey and enhance overall satisfaction.

Actively identify and document the improvement areas across technology and processes that can help drive expense reduction, improved customer service and quality.

Use data insights to make informed recommendations for improving system performance and customer experience.

Actively work with all necessary technical and functional teams throughout the lifecycle of IT projects including providing quality business requirements and use cases, development of documentation for technical and functional audiences, approval of functional documentation.

Monitor and assist in quality assurance testing, perform user acceptance testing, and implementation and rollout of approved technical solutions.

Represent business interests and ensure that all technical designs meet business needs.

Attend and participate in meetings as a representative of Professional Sales, providing input and information to help ensure projects are prioritized to provide maximum benefit to O’Reilly corporate and Professional Sales.

Interpret the software product vision at the feature and story level.

Assist with maintaining and supporting both current and future systems and procedures handled by the Professional Sales department.

Serve as a point of contact for internal customers such as other departments, Field Operations, etc.

All other duties as assigned

SKILLS/EDUCATION/EXPERIENCE

Required:

High school diploma or equivalent (GED)

Strong automotive product, theory, repair, and parts cataloging knowledge

Thorough understanding of computers and desktop applications including Microsoft Office Suite

Strong understanding of Microsoft Query, Google Analytics / GA4, and Power Query

Strong organization, problem solving, and time management skills

Strong interpersonal and verbal communication skills

Must be able to learn and work independently

Desired:

College or business school education with focus on business management and/or computer science

2 years of experience as a team member in an O’Reilly store

Significant knowledge of First Call Online and the Electronic Parts Catalog

Understanding of Structured Query Language (SQL) data extraction and analytics including ETL processes

Multilingual in Spanish and/or French

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.