Customer Sucess Manager, International Seller Services

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services (ISS), our mission is to make Sellers successful on Amazon.
ISS helps independent sellers to grow and expand domestically and globally by creating the best tools to help sellers extend their catalog to multiple marketplaces, maximize their ROI by enrolling products in the right programs (e.g. Fulfilled by Amazon), and provide solutions to start selling in new markets.
Our team in Costa Rica to provide Sellers the necessary support to discover and take advantage of these tools, primarily around Catalog optimization and expansion, global expansion, and program adoption (e.g. Fulfilled by Amazon), and to gather feedback to improve the experience even further.


Key job responsibilities
- Understand the various operations across ISS
- Support the growth of the Sellers’ business by adding selection and programs, and delivering on key business opportunities for Sellers
- Support key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
- Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area
- Due to the nature of the team, this role could also be required to perform 20 to 30% of the time performing data analysis actions, including business analysis and data queries using appropriate tools, design and develop dashboards and metrics using SQL and Excel/Tableau, perform business analysis and data queries using scripting languages like R, Python etc, deliver and backup of periodic metrics, dashboards to the leadership team.


A day in the life
You will be responsible for analyzing data to identify trends and propose/develop scalable solutions. You will need to collaborate effectively with business and product leaders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

About the team
The International Seller Services organization develops solutions that enable sellers around the world, including the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, and order management functions necessary for sellers to manage their business online at Amazon.

Basic Qualifications

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Spanish and English proficiency.

Preferred Qualifications

- Bachelors Degree in Computer Science, Statistics, Business Analytics, Information Systems or related field
- Strong attention to detail, excellent organization skills, and ability to manage concurrent projects while still delivering timely and accurate results
- Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Excellent skills of SQL/Tableau or PowerBI/Python, with Strong business sense and cross functional communication skill.
- Experience analyzing key open issues and resolution metrics for seller accounts
- Portuguese proficiency.


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