Business Data Analyst

Job Title: Business Data Analyst

Contract Type: Fixed Term Contract – 12 months

Location: Edinburgh

Working style: Hybrid 50% home/office based

Overview:

We have an exciting opportunity for a Business Data Analyst to join the Customer Insight and Customer Outcomes (CICO) team within the UK Customer Division at Royal London. To meet Consumer Duty requirements, we’re continually evolving a comprehensive suite of metrics that help us monitor customer outcomes and drive improvements across our products. In this role, you’ll focus on testing data and metrics to ensure they are accurate, reliable and meaningful. You’ll work closely with our Group Data Office as they develop new metrics within the Customer Intelligence Hub – our enterprise-wide platform for customer data and insight. This is a great opportunity to be part of a team that helps improve outcomes for our customers.

About the role:

• Carrying out user acceptance testing (UAT) on Consumer Duty metrics and data outputs
• Maintaining clear and auditable records of testing activity and outcomes.
• Identifying opportunities to streamline and improve the testing process.
• Communicating progress, findings and blockers clearly to relevant stakeholders.
• Collaborating closely with business experts to understand the intent behind metrics and ensure testing reflects real-world use.
• Working in partnership with the Group Data Office as new metrics are developed and rolled out in the Customer Intelligence Hub.
• Supporting the validation of data sourced from external providers, ensuring consistency and reliability.

About you:

• Bring a curious mindset to problem-solving.
• A methodical approach with a strong focus on accuracy.
• Comfortable using Excel or similar tools to analyse and test data outputs.
• Practical experience of testing data outputs in a structured way.
• Ideally have experience of working with pensions, insurance or other financial products.
• Ideally have experience of working with Power BI.
• Good stakeholder skills, able to effectively listen, communicate, challenge and influence others.

If you think you would be a great fit for this role at Royal London but don’t meet all the requirements of the role, please get in touch as your application will still be considered.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.