VTC & Data Manager

Pueo is known for bringing the best talent and unique tools to every opportunity. Pueo's Parliament (aka workforce) is composed of professionals who are seeking the opportunity to work in a business organization that thrives on career development and independence. In support of mission and professional growth, our Parliament has supported the development of multiple patents, proprietary tools, and applications as well as trademarked processes.

Our organization emphasizes career development across multiple career environments (at the members own pace) and ensures those who contribute broadly are properly rewarded. Pueo has four career environments where every member of the parliament can participate. Each environment has opportunities available for all levels. Opportunities are framed by an employee's desires and capabilities, and we ensure challenges, growth, and unique experiences are available for employees at all levels.

Our Career Environments (Program, Functional, Service, and Leadership) provide numerous opportunities for employees to invest in their personal growth and those things that offer fulfillment. We invest in helping our members create and execute their career development plans. Our Pods (small teams of 5 or less) are comprised of personnel with similar skillsets to ensure mentorship, understanding, and peer support.

GENERAL DUTIES:

• IT Systems Administration & Network Support
  • Monitor and optimize network performance (speed, reliability, security).
  • Configure and manage routers, switches, and firewalls.
  • Install, configure, and maintain servers and workstations (Windows/Linux).
  • Manage user accounts, permissions, and access controls.
  • Apply patches and updates; conduct system health and performance checks.
• Cybersecurity & Information Assurance
  • Implement security protocols to safeguard classified data.
  • Conduct vulnerability assessments and security audits.
  • Assist with remediation of security incidents and maintain compliance with DoD security practices.
• Video Teleconferencing (VTC) Management
  • Maintain and troubleshoot VTC systems (Cisco, Polycom, ZoomGov).
  • Support setup, operation, and maintenance of VTC systems and A/V equipment.
  • Ensure audio/video quality, secure connectivity, and proper room configurations.
  • Train end-users and develop supporting documentation for VTC use.
• Tier 1-2 End-User Support
  • Provide technical support for hardware, software, and network issues.
  • Maintain help desk documentation and troubleshooting guides.

REQUIRED QUALIFICATIONS:

• IT issues within Joint Operational Centers (JOC), Tactical Operation Centers (TOC), Emergency Operations Centers (EOC), or similar complex operations centers.
• Minimum of 5+ years in progressive experience in IT support roles, with at least 2 years specifically focused on VTC systems.
• Be proficient in Windows and/or Linux operating systems, networking fundamentals (TCP/IP, DNS, DHCP), cybersecurity principles, and troubleshooting methodologies.
• Have extensive knowledge of VTC technologies (e.g., Cisco, Polycom, Zoom for Government), codecs, protocols (H.323, SIP), and endpoint management. Experience with audio/video equipment setup, configuration, and troubleshooting.
• Bachelor's degree in Computer Science, IT, or a related field. Significant relevant experience may be considered in lieu of a degree.

DESIRED QUALIFICATIONS:

• Relevant IT certifications such as CompTIA Security+, CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent are highly preferred. VTC-specific certifications are a plus.

CLEARANCE:

• TS/SCI minimum

Pueo is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. Pueo takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.