Product Manager - AI Products & Projects

About Us

 

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

•    Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 
•    Gold Stevie Award Winner for Great Employers in 2024 and 2022
•    We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

As the Product Manager for AI Products/Projects, you play a pivotal role in steering the success of our AI-driven product offerings.

Leveraging your strategic mindset, market understanding, and leadership skills, you will guide the product team in delivering innovative, data-driven solutions that leverage artificial intelligence.

You will be responsible for defining the product vision, overseeing the entire product lifecycle, and ensuring that our AI products align with both market trends and ethical AI practices. 

Primary Job Responsibilities

AI Product Vision:

• Develop and communicate a compelling vision for our AI products that aligns with business goals, market trends, and ethical standards. Ensure the integration of AI capabilities enhances the overall user experience. 

 

Roadmap Planning: 

• Create and manage the product roadmap with a focus on AI initiatives, outlining key milestones and strategic objectives to deliver cutting-edge, data-driven solutions. 

 

Cross-Functional Collaboration:

• Work closely with AI/ML engineers, data scientists, software developers, UX/UI designers, Marketing, Sales, and Account Management teams to ensure seamless integration and successful product delivery. 

 

Market Research & Competitive Analysis: 

• Conduct thorough market research to identify opportunities and challenges in the AI landscape. Stay updated on emerging trends, technologies, and competitive offerings to guide product strategy. 

 

Stakeholder Management:

• Build and maintain strong relationships with both internal teams and external partners, including AI research labs and technology vendors, to incorporate diverse insights into the product development process. 

 

Team Leadership:

• Provide effective leadership to your product team by fostering a collaborative, innovative, and user-centric culture. Mentor team members and facilitate cross-disciplinary knowledge sharing. 

 

User-Centric Design & Ethical AI:

• Advocate for a user-centric approach in AI product development, ensuring solutions not only meet customer needs but also adhere to ethical guidelines and data privacy standards. 

 

Product Launch & Go-to-Market Strategy:

• Oversee successful product launches by coordinating with marketing, sales, and support teams. Develop go-to-market strategies that highlight the unique benefits and capabilities of our AI products. 

 

Performance Analysis & Iteration:

• Monitor product performance through data analytics, user feedback, and key performance metrics (KPIs). Use insights to iterate on the product and drive continuous improvements. 

 

Budget & Resource Management:

• Effectively manage budgets and resources, balancing innovation with practicality to optimize AI product development and delivery. 

Required Skills and Experience

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field is required - an advanced degree or certifications in AI/ML or Data Science is a plus. 

• Minimum of 3 years of experience in product management, with a proven track record of successful product launches. 

• Experience managing AI products or projects, including familiarity with AI/ML concepts, data analytics, and ethical considerations in AI. 

• Demonstrated success in leading cross-functional teams in a dynamic, agile environment. 

• Familiarity with agile methodologies and product management tools. 

• Basic understanding of AI technologies, data pipelines, and machine learning principles. 

• Experience with UX design, user research, and testing. 

• Knowledge of analytical tools such as Power BI/Data Studio, GA, or Amplitude is beneficial. 

Our offer

• Competitive compensation package
• Excellent learning and development opportunities (AI, technology, evolving BPO landscape)
• Growth opportunities within an expanding team  
• Fully remote working available
• Working alongside a team of high-caliber and dynamic leaders 
• Excellent work-life balance culture 

 

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