Officer, Consumer Quality Analyst

Imagine being responsible for who will possess strong analytical abilities, attention to detail, and the capacity to collaborate with cross-functional teams for the world’s largest jewellery brand. If you love solving challenges with your initiatives, then you might be our next Officer, Consumer Quality Analyst at Pandora Crafting & Supply.

We love that you will…

• Eats data for breakfast - enjoy the data analysis, and uncovering key insights.
• Critical thinking – the curiosity is your habit, asking right questions and seek for answers.
• Resilience - ability to cope with the ups and downs and bounce back from challenges.
• Love new thing - willingness to explore and learn new methods and systems.
• People oriented - focuses on interpersonal relationships within organizations, attempting to improve such relationships and create a positive work environment.
• Self-motivated - hungry enough to work hard and willing to change.

Job Summary: We are seeking a skilled and analytical professional to join our team as an Officer in Consumer Quality Analyst. This role involves managing consumer quality data and feedback, as well as overseeing related projects and initiatives. The ideal candidate will possess strong analytical abilities, attention to detail, and the capacity to collaborate with cross-functional teams. Responsibilities include exploring opportunities for leveraging consumer feedback through AI initiatives and managing projects to ensure timely execution, coordinating with various teams to achieve project goals.

Key Duties:

• Data Analysis & Reporting:

Assist in gathering, cleaning, and organizing consumer quality data from various sources.

Help develop and maintain dashboards and reports to track key metrics and trends.

Support the translation of data findings into actionable insights and recommendations for improving product quality and customer satisfaction.

Work closely with cross-functional teams, including product development, marketing, and customer service, to ensure data-driven decision-making.

Assist in identifying areas for quality improvement based on data analysis and feedback.

Maintain detailed documentation of data analysis processes and findings.

• AI Utilization:

Support in exploring opportunities and developing strategic initiatives for leveraging consumer feedback and quality-related data.

Facilitating and collaborating closely with manufacturing technology teams to develop and maintain an AI-utilized platform.

• Project Management:

Assist in managing projects and initiatives related to consumer quality.

Ensure timely and successful execution of projects by coordinating tasks and activities.

Coordinate with cross-functional teams to achieve project goals.

Monitor project progress and report on milestones to the Data Analysis Supervisor.

Qualifications…

• Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field.
• Proficiency in data analysis tools and software (e.g., SQL, Python, R, Excel, Tableau).
• Experience with data visualization tools like Tableau or Power BI.
• Knowledge of AI and machine learning concepts and tools.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and projects simultaneously.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of Consumer Quality Management and report to Senior Manager, Consumer Quality Management at Pandora Crafting & Supply

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the closet BTS station and other community areas.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,800 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 31.7 billion (EUR 4.25 billion) in 2024.