Product Technology Manager, gTech, Automation, Infrastructure

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 3 years of experience in system design or reading code (e.g., Java, C++, Python, etc.).
• 3 years of experience in troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience with data analysis and SQL/MySQL.
  
• 5 years of experience in a customer-facing role.
  
• 5 years of experience in managing projects and working with analytics, software coding, or customer-side web technologies.
• 5 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc).
• 5 years of experience in working with Unix or Linux operating systems/commands.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Business, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role, you will be responsible for managing solutions that make gTech support and services organizations more efficient. You will help to drive the development of tools and will be involved in ideating required product features and designing/implementing solutions. You will work with Google’s infrastructure to manage problems over datasets.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Help to build and maintain relationships with stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.
• Verify the functionality of a developer product feature and provide meaningful feedback to product/engineering teams that result in improvements to the developer experience.
• Create product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met.
• Create solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure documentation of repeatable solutions.
• Help to write solution code in collaboration with internal or external developers/users/partners/clients/stakeholders.