Manager, Business Insights & Analytics

Requisition ID: 230088

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Manager Business Insights & Analytics plays a pivotal role in advancing the strategic agenda by harnessing data-driven insights. This position is responsible for informing client centric decision-making, optimizing client dynamics analysis, and enhancing business growth through advanced analytics. The successful candidate will collaborate cross-functionally and contribute to the continuous evolution of our client segmentation.

Accountabilities 

Analytics
• Implement, track, and report Client Dynamics Key Performance Indicators (KPIs)
• Combine quantitative and qualitative business data from various sources to identify synergies and growth opportunities.
• Analyze and identify improvements across key client metrics, including acquisition, referrals, deepening, primacy, and retention.
• Leverage analytical skills to collect and synthesize quantitative and qualitative business data from various sources, generating data-driven insights and identifying efficiency opportunities.
• Collaborate with teams across IWM to develop high-standard presentations on a monthly/quarterly basis, including Business Reviews, Deep Dive analyses, and Country visits
• Partner with business lines and markets to develop use cases for the GDAP project and contribute to the definition and standardization of KPIs across the footprint
• Collaborate with business stakeholders, engineering teams and product owners to ensure the successful implementation and ongoing operation of the GDAP platform
• Develop partnerships with in-country data teams to leverage additional data sources and insights

Client Experience and Segmentation
• Roll out, and monitor key performance indicators (KPIs) for CX and Segmentation.
• Drive improvements in client acquisition, referrals, deepening, primacy, and retention using data-driven approaches.
• Perform in-depth analysis of NPS and client data to uncover trends, preferences, and behaviors that impact client engagement and satisfaction.
• Collaborate closely with cross-functional teams to leverage data insights in creating personalized client experiences and targeted marketing strategies.
• Support the definition of segmentation guidelines for the emerging high-net-worth (HNW), and ultra-high-net-worth (UHNW) clients as well as other subsegments such as business owners, women, healthcare professionals.
• Utilize data analytics to identify distinct client segments needs and tailor products, services, and communications to meet client preferences.

Leadership
• Champions a high-performance environment and contributes to an inclusive and collaborative work environment. 

Education / Experience 

• Master’s degree in Business, Analytics, Engineering, Economics, Statistics.
• 2+ years of relevant experience in client analytics, segmentation, or related roles within wealth management or financial services industry.
• Strong project management skills, capable of developing & executing plans.
• Proficiency in quantitative analysis, statistical modeling, and data visualization tools (e.g., Python, R, Power BI) is an asset.
• Experience with client segmentation methodologies and tools.
• Excellent prioritizing, presentation, and communication skills.
• Ability to work independently and in an agile, highly collaborative work environment.
• Highly organized, attention to detail, and able to meet tight deadlines and work on a project-based environment.
• Familiarity with analytic processes and data-based decision making.
• Fluency in Spanish is an asset.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.