Data Analyst I

BASIC FUNCTIONS: This position performs simple data management and analysis tasks within a specific functional area or data type. Requires moderate communication with data sources and contacts.

Accountabilities:

• Accurately and efficiently collect information from IDN Healthcare websites and data enter into an internal online application
• Perform Web research to validate and enter the most accurate record
• Research executive contacts from IDN sites and enter into an internal online application
• Provide documentation for data and processes performed
• Convey/communicate information by statement or suggestion
• Directly impact the business through responsibility for quality of services provided by self or others
• Responsible for research, resolution, and responding to questions and problems via email in accordance with service level requirements, while providing excellent customer experience
• Adherence to corporate policy regarding authentication, data security, and record retention
• Navigate multiple systems and internal tools for research and documentation
• Research any client issues and escalate to Supervisor if a larger issue is identified
• Instill confidence in customers through problem solving skills and strong customer service delivery

Qualifications:

• Healthcare Background strongly preferred
• Bachelor Degree holder
• Strong analytical skills and reading comprehension
• Solid research skills with ability to locate, extract, organize, and synthesize information from multiple sources
• Skillful in navigating the web to locate, verify, and compile relevant information from credible sources
• Able to multitask
• Excellent English written and verbal communication skills
• Self-Motivated to work in a goal driven environment
• Attention to detail is a must
• Ability to perform repetitive actions daily without affecting attention to detail
• Ability to make judgment calls based on pre-set criteria and experience
• Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints
• Must be extremely adaptable and be able to stay focused
• Must be able to adapt to intense workloads, schedules, and rapidly changing situations with a sense of urgency
• Must possess a keen interest in pursuing responsibilities aligned with technical functions and innovation

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