CX AI Platform Manager

IND - Bengaluru, India

Full Time Mid-level / Intermediate USD 54K - 101K * ^est.

Takeda

Takeda is a patient-focused, R&D-driven global biopharmaceutical company committed to bringing Better Health and a Brighter Future.

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Posted 14 hours ago

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Job Description

As the CX AI Platform Manager for Field Team User Experience & Copilot capabilities working in the CRM Platforms team, you will own and manage the design, development, enablement, and support of Takeda’s Brand lead, Marketers and Field Team Field Team User Experience & Copilot capabilities. In this role, you will drive Takeda’s Data and Digital mission through the development and adoption of advanced and innovative User Experience for field teams, including GENAI based co-pilot capabilities, that align to business needs, best practices as well as enterprise architecture principles.

Drive innovation and continuous improvement of field team user experience and copilot capabilities in the form of setting up simple, interactive and intuitive UI/UX features, user prompt engineering for field teams, setting up agents for sales, service and related LLM models according to business demand, prioritized use cases as well as enhancing the existing technology stack.

Enable stakeholders (both within and outside of Takeda) to consume Takeda’s Global CRM capabilities, including the new UI/UX and copilot capabilities.

Oversee day-to-day operation of Takeda’s various field team UI/UX and co-pilot use cases, including platforms and services, to ensure all components work reliably and securely.

Socialize changes to existing and new capabilities, tools, components, and consumption models to stakeholders (both within and outside of Takeda) to drive CRM and Field Team co-pilot adoption and stakeholder satisfaction.

Prioritize a global backlog for CRM UI/UX and co-pilot product enhancements and operational needs and manage a DevOps Platform POD within our delivery center to deliver on the pirotized backlog.