Cloud System Engineer, Associate

General information

Country India State Telangana City Hyderabad Job ID 45476 Department SaaS

Description & Requirements

Position Summary

The Cloud System Engineer Associate is responsible for delivering Cloud Operations services, including maintaining applications and technical environments, troubleshooting issues, applying configuration changes and patches, and managing data copies. This role supports high-availability, mission-critical systems and collaborates with cross-functional teams to ensure service excellence.

Essential Duties and Responsibilities

·       Operate in a 24x5x365 support environment, ensuring system uptime and reliability.

·       Execute scheduled tasks and operational procedures within defined service and quality standards.

·       Collaborate with internal teams to resolve incidents, fulfill service requests, and support project delivery.

·       Participate in training programs and assist in onboarding and mentoring new team members.

·       Manage daily operational tasks following established processes and documentation standards.

·       Perform additional duties as assigned by leadership.

Basic Qualifications

·       Bachelor’s Degree in Computer Science, Information Technology, or related field (BTech/MCA) or equivalent experience.

·       0–2 years of experience in system administration or cloud operations in a high-availability environment.

·       Hands-on experience with Windows/Linux system administration (IIS/JBoss).

·       Exposure to cloud computing platforms, particularly Amazon Web Services (AWS).

·       Strong communication skills—verbal, written, and interpersonal.

·       Ability to document technical changes and automation efforts clearly.

·       Experience supporting ERP systems and workflow engine applications.

·       Self-driven with the ability to multitask and adapt to changing priorities.

Preferred Qualifications

·       Experience with Infor applications is a plus.

·       AWS certification (e.g., AWS Certified Cloud Practitioner or Associate-level).

·       Scripting skills in Python, PowerShell, or similar languages; familiarity with AWS SDKs.

·       Working knowledge of IIS/Tomcat, Active Directory, databases, and operating systems.

·       Prior experience in a customer service or client-facing technical support role.

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com 
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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