Data Operations Professional - Customer Data Operations

ING’s purpose is ‘Empowering people to stay a step ahead in life and in businesses. Every ING colleague is given the opportunity to contribute to that vision.

The ING Think Forward Strategy aims to create a differentiating customer experience, enable by simplifying and
streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company, and expanding our banking capabilities.

Data Operations is a key component in the ING Think Forward Strategy. It has been established in the COO Domain to
ensure that ING has credible data which is fully fit for the purpose (timely, complete, accurate, adoptable, comprehensive, consistent, and appropriate), facilitated by a state-of-the-art data architecture and IT infrastructure.
Customer Data Operations’ capabilities are focused on the configuration and maintenance of various system of records that supports activities related to the trade life cycle and know your customer life cycle. The team acts as stewards and gatekeepers ensuring data quality and data governance are in place and properly executed. Key responsibilities are but not limited to:
• Party Data
o Client Onboarding / Offboarding and maintenance on multiple front office and back office platforms
o Configuration and maintenance of standard settlement instructions for cash and securities
• Product Data
o Traded instruments setup and maintenance on multiple front office and back office platforms
o Instrument pricing and sanctions monitoring
o Exception management and static reconciliation of securities
o Books setup and maintenance for finance and P&L
• Transaction Reference Data
o Calendar setup and maintenance on multiple front office and back office platforms
o FX and Index Rate Maintenance
o NOSTRO and LORO Account configuration and update
o RMA Key and SWIFT Messaging configuration and reporting
o Liquidity and Cash Management static data maintenance
• Agreements
o Client agreement setup and maintenance on multiple front office and back office platforms, focused on
Global Collateral and Regulatory Operations

KEY QUALIFICATIONS AND SKILLS
• Bachelor’s Degree or College / University graduate
• 2+ years of work experience in the Banking and Finance industry
• Basic understanding of Financial and Capital Markets

Knowledge on MS Office Suite, MS Outlook, MS Excel, MS Powerpoint and MS Word
• Flexible and comfortable working in an agile environment
• Communicates effectively using multiple channels (verbal and written)
• Ability to work in a fast-paced environment and deliver results to meet business requirements
• Demonstrated ability to work independently and drives deliverables with a team
NICE TO HAVE
• Knowledge of front office and back office operations, trade life cycle and client life cycle
• Exposure to financial / capital market products (Securities, Equities, Foreign Exchange, Money Market,
Derivatives) and collateral management
• Microsoft Excel VBA
• Certification on Lean Six Sigma
• Certification on CISI – Chartered Institute for Securities and Investment
• Familiarity with industry platforms/tools: Bloomberg / Refinitiv, Calypso, Murex, Sophis, Summit, and OMGEO
• Knowledge and application of tools: PowerAutomate, PowerBI, Alteryx and various automation tools
WHAT DRIVES US
• Our sustainability direction, we believe sustainable business is better business and focus on forward-thinking
companies that are driving change to become more sustainable
• Our innovation direction, we have a knack for turning great ideas into products and services that clients need
• Our values and culture, creating a differentiating experience: entrepreneurial, open, collaborative, innovative
and energetic
IF YOU’D LIKE TO WORK WITH
• Various levels of internal stakeholders
• Non-Financial Risk and Compliance Department
• IT / System Support and Engineering Team
• Front Office and Back Office Operations
IF YOU WANT TO
• Work in an international and multi-cultural organisation
• Enjoy competitive compensation and allowances
• Be part of a diverse, creative, and energized team