Senior AI Developer
Waterloo/ Toronto/ Remote
RouteThis
RouteThis WiFi troubleshooting and support platform for Service Providers and Smart Home companies uses connected devices to send WiFi diagnostics and analysis from home networks to your support agents.What You'll Do
- Build agentic AI systems that solve real-world connectivity and support problems through planning, tool use, and multi-step reasoning.
- Lead the effort in evaluating LLM usage for safety, correctness, hallucination, contextual relevance, and performanceāensuring the right model is used for the job.
- Design robust prompts and workflows to support voice and text-based interactions across a wide variety of customer environments.
- Guide and mentor other engineers, elevating the teamās ability to build agentic systems through design reviews, pairing, and shared tooling.
- Partner with product and CX teams to deeply understand customer problems and drive intelligent solutions.
- Prototype quickly to learn what worksāand scale what does.
What You Bring
- Hands-on experience building and shipping AI-powered products.
- Familiarity in LLM evaluation techniques: tool correctness, grounding, hallucination detection, prompt tuning, safety, etc.
- Understanding of RAG, multi-modal inputs, prompt engineering, and customer-specific customization.
- Practical knowledge of LLM observability, model selection, and cost-performance tradeoffs.
- Experience working in startup or high-speed product environments, where ownership and iteration are key.
- Proven experience designing and building robust, scalable software systems.
- Experience using AI developer tools (e.g., Cursor, Copilot, Surfboard) as part of your day-to-day workflowāand a willingness to share those practices to uplift the entire team.
- A natural coach and mentorāsomeone who makes the team better by sharing insights, patterns, and feedback.
- Voice interface or voice UX experience is a strong plus.
- Familiarity with modern dev stacks (e.g., AWS, Python, Node.js, React) and CI/CD pipelines.
Not The Right Fit If...
- Youāre focused on building AI models or frameworks from scratch.
- Your background is purely ML ops, backend pipelines, or foundational model training.
- You thrive in large, structured enterprise environments with narrow scopes.
We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Snowflake, Node.js, Python, React, Android, and iOS. You donāt need to know it allābut you should be comfortable picking up new tools fast.
About RouteThis
RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutionsāmaking WiFi issues faster to solve and easier to prevent.
Weāre a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index š°
Tags: AWS CI/CD Copilot CX Engineering Lambda LLMs Machine intelligence Machine Learning Model training Node.js OpenAI Pipelines Prompt engineering Python RAG React Snowflake UX
Perks/benefits: Competitive pay Equity / stock options Flex hours Startup environment
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